Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heaven Brown

Summary

Administrative professional who is reliable and detail oriented. Offering excellent communication, organization, and computer skills. Is able to meet deadlines and adapts easily to new things. Has the ability to problem solve and manage daily office functions. Is friendly and maintains good relationships with customers and coworkers/managers.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Abundant Moving
07.2017 - Current
  • Answering inbound calls from clients
  • resolving customer issues
  • scheduling moves, invoicing
  • ordering supplies as needed, as well as all general office duties such as filing, and maintaining a clean work environment

Guest Service Team Lead

Target
09.2021 - 11.2021
  • Report to Supplier leadership in order to ensure Supplier standards and expectations are being met
  • Conduct call monitoring and provide Supplier Representatives with feedback based on call findings.
  • Partner with the Target leads to analyze performance metrics for assigned Supplier Representatives
  • Provide timely and relevant feedback, coaching, mentoring and training to Supplier Representatives as needed and hold Supplier Representatives accountable for performance metrics
  • Make determinations on assignment continuation or ending of assignments of Supplier Representatives
  • Observe and track attendance concerns for Supplier Representatives and ensure hours are reported correctly, provide updates to Target leaders on assignment changes
  • Provide recommendations for Supplier Representatives who are ready to provide peer mentorship to other Supplier Representatives
  • Complete daily and weekly reports
  • Participate in the appropriate meetings
  • Assist with Target projects as requested by Target

Account Receivable Manager

Lesco Distributing
09.2019 - 08.2021
  • Answering and transferring inbound calls
  • Posting batches, dealing with petty cash, sending payments for bills, making deposits, invoicing, auditing purchase orders, record and maintain all financial transactions
  • Collection for past due accounts and payments for purchase orders
  • filing daily whites, running reports
  • receiving product into the system and pulling product
  • inputting new and managing customer accounts
  • assisting walk-in customers
  • ordering office supplies

Education

High School Diploma -

White Oak High School
White Oak, Texas
08.2012

Skills

  • Microsoft Office: Word, Excel, PowerPoint
  • QuickBooks: Purchase Orders, Accounts Receivable, Accounts Payable Duties
  • Strong organization skills
  • Detail oriented with a high rate of accuracy
  • Inventory management
  • Electronic/Paper filing and data archiving
  • Able to navigate various operating systems including MAC and PC computer software
  • Customer service/ Telephone skills
  • Vendor and Customer relationships and sourcing
  • Excellent time management
  • 50 WPM

References

  • Dedric Bailey, 972-217-2162
  • Russ Whiddon, 214-493-1044
  • Monica Shipley, 972-343-8800

Timeline

Guest Service Team Lead

Target
09.2021 - 11.2021

Account Receivable Manager

Lesco Distributing
09.2019 - 08.2021

Administrative Assistant

Abundant Moving
07.2017 - Current

High School Diploma -

White Oak High School

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Heaven Brown