Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Brown

Dayton

Summary

Motivated and reliable service professional with comprehensive experience in food service, cashier operations, hosting, and retail store support. Demonstrates a strong work ethic, excellent customer service skills, and the ability to thrive in fast-paced, team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and organization while ensuring a welcoming and positive experience for every customer.

In food service roles, adept at preparing and handling food safely and efficiently, following strict health and safety guidelines, and ensuring all items meet company standards for quality and presentation. Experienced in managing high-volume orders with accuracy, especially during peak hours, while maintaining composure and attention to detail.

As a cashier and store associate, proficient in operating POS systems, processing transactions quickly and accurately, and handling cash, card, and digital payments. Skilled in managing inventory restocking, organizing merchandise displays, and supporting daily store operations. Recognized for strong interpersonal communication, conflict resolution, and problem-solving abilities, as well as the capacity to adapt quickly to new challenges and responsibilities.

Brings additional experience as a host, providing a warm and professional first point of contact for guests, managing waitlists and seating plans efficiently, and maintaining a calm and friendly demeanor during busy periods. Also well-versed in retail associate duties, including customer assistance, merchandising, price labeling, and maintaining organized sales floors and stockrooms.

Eager to bring strong service orientation, dependability, and a customer-first mindset to a team focused on delivering high-quality experiences and efficient operations.

Overview

2
2
years of professional experience

Work History

Cashier/Hostess/Food Preparation Worker

Panera Bread
06.2024 - 04.2025
  • Switching between roles (e.g., cashier, line cook, barista) as needed.
  • Being dependable, especially during early morning or closing shifts.
  • Coordinating with team members during peak hours.
  • Preparing sandwiches, salads, bakery items, and coffee drinks according to company standards.
  • Following food safety procedures, cleanliness standards, and sanitation protocols.
  • Quickly assembling orders while ensuring quality and correctness.
  • Adaptability: Adjusting to new procedures, seasonal menu items, or store layout changes.
  • Attention to detail: Ensuring orders are accurate and presentation meets standards.
  • Positive attitude: Maintaining a friendly demeanor and high energy level, especially during busy periods.
  • Inventory management basics: Restocking items, checking expiration dates, and notifying managers about low supplies.
  • Time management: Managing tasks efficiently to keep operations running smoothly.
  • Multitasking under pressure: Managing multiple orders and customer interactions simultaneously.

Store Associate

Five Below
01.2024 - 06.2024
Merchandising & Stocking
  • Restocked shelves and displays to ensure products were organized, clean, and easy to shop.
  • Followed visual merchandising guidelines to highlight promotions and seasonal items.
Inventory Management
  • Unloaded and organized shipments, tracked product levels, and reported low or missing inventory to managers.
  • Assisted with periodic inventory counts and loss prevention practices.
Team Collaboration
  • Worked closely with fellow associates and managers to complete daily tasks and maintain store appearance.
  • Supported team members during peak hours, promotions, and store events.
Time Management & Multitasking
  • Balanced multiple responsibilities including cashiering, restocking, and cleaning during busy shifts.
  • Prioritized tasks based on store needs and customer flow.
Loss Prevention Awareness

Cashier/Team Member

McDonald's
01.2023 - 12.2023
  • Provided friendly, attentive service to guests in a high-volume dining environment.
  • Took food and drink orders accurately, delivered orders in a timely manner, and ensured guest satisfaction throughout the dining experience.
  • Maintained cleanliness and organization of dining area and adhered to all food safety standards.
  • Collaborated with kitchen and host staff to ensure smooth operation and efficient table turnover.
  • Cash Handling & POS Operation
  • Customer Service & Conflict Resolution
  • Food Preparation & Safety (ServSafe Certified)

Education

GED -

Sinclair Community College
Dayton, OH
05-2026

Skills

  • Customer service
  • Customer assistance
  • Menu memorization
  • Food running
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Order taking
  • Written and verbal communication
  • Professionalism and courtesy

Timeline

Cashier/Hostess/Food Preparation Worker

Panera Bread
06.2024 - 04.2025

Store Associate

Five Below
01.2024 - 06.2024

Cashier/Team Member

McDonald's
01.2023 - 12.2023

GED -

Sinclair Community College