Heaven Castro
Jacksonville,FL
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Cancellation shares
Daytona Beach, Florida
06.2021 - 04.2023
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Processed orders accurately and efficiently in accordance with company policies.
Caregiver
Discovery Village
Jacksonville, FL
11.2021 - 02.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
General Manager
SUBWAY®Restaurants
Daytona Beach, Florida
05.2015 - 12.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Patient Care Technician
Fort Caroline Gardens
Jacksonville, FL
09.2017 - 09.2019
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2016
Skills
- Customer Relationship Management
- Account Management
- Payment management
- Issue Escalation
- Public Speaking
- Typing and 10-Key Entry
- Patient Care Coordination
- Patient Relations
- HIPAA Compliance
- Emergency Response
- Basic nursing care
- Vital signs monitoring
- Mobility Assistance
- Restocking supplies
- Patient Observation
- Corrective Action Planning
- ADL Assistance
- Behavioral Management
- Basic Housekeeping
- Chronic Disease Management
- Disability Support
- Patient Assessments
- Elderly Care
- Compassionate Care
- Daily living assistance
- Knowledge of state regulations
- Direct Patient Care
- Dementia Care
Timeline
Caregiver
Discovery Village
11.2021 - 02.2023
Customer Service Executive
Cancellation shares
06.2021 - 04.2023
Patient Care Technician
Fort Caroline Gardens
09.2017 - 09.2019
General Manager
SUBWAY®Restaurants
05.2015 - 12.2022
High School Diploma -
Penn Foster Career School