Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Heaven Clark

Omaha,NE
Heaven Clark

Summary

Supplier Summary Accomplished and results-driven sales strategist with a solid record of accomplishment of success and promotion in highly competitive markets who has demonstrated an exceptional ability to strategize effective sales tactics, enhance product development and form relevant partnerships. Maintaining cleanliness of the front desk area, registering new patients, updating the existing patient database, facilitating patient flow by keeping track of delays and arrivals, keeping the medical facility stocked with supplies, and ensuring the security of protected health information. Answering calls efficiently, addressing customer complaints and queries, helping in sales generation, checking voicemail inboxes, following up with callers, redirecting customers to appropriate teams, providing accurate answers to the customer, following the company's communication procedures, and treating customer service as number one priority. Solid record of accomplishment of success in increasing sales and improving customer service while holding high moral and ethical standards and reputable character. To secure a professional position within a stable and highly respected organization where I can utilize my education and experience to strengthen the department while having the opportunity for individual growth and creativity.

Overview

10
years of professional experience

Work History

FNBO

Credit Card Specialist
01.2023 - 03.2023

Job overview

  • Answered internal or external calls in a friendly, professional, and caring manner which brings a reward in making someone else's day brighter
  • Assisted people and found a solution to their problems, even to the extent of initiating conference calls with a third party for resolution
  • Ordered new personal and business credit cards and processed card-related changes and requests, including promotional campaigns offered semi-annually
  • Established priorities and work independently in a structured and pleasant work environment.

Tampa Family Health Centers

Medical Receptionist/Front Desk
12.2020 - 02.2022

Job overview

  • Assisted uninsured patients in obtaining health coverage by identifying potential sources of coverage and referring the patient to cha billing staff for application assistance
  • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings
  • Earned a reputation for rapidly and calmly resolving customer complaints
  • Contributed to team effort by establishing efficient, accurate systems, completing projects promptly, easily accomplishing daily routines, and providing referral-worthy customer service to patients
  • Checked insurance benefits, determine surgical deposits, and obtain preauthorization for surgeries, radiology, or colonoscopies.

Costco Wholesale

Cashier Assistant
09.2020 - 10.2020

Job overview

  • Operated the cash register, handled money transactions, greeted guests at the entrance and exit doors, maintained, and practiced great customer service skills
  • Greeted customers; rang up acquisitions, and processed sales via cash, checks/traveler's cheese, and credit cards/debit with cash back
  • Established or identified prices of goods, and services and tabulated purchases using calculators, cash registers, or optical price scanners
  • Assisted with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

ChickFilA

Team Member
08.2018 - 05.2019

Job overview

  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times
  • Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint, and minimal jewelry that met company standards
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.

Link Accounting and Payroll Services

Admin Assistant
05.2017 - 06.2018

Job overview

  • Greeted the public and guests, maintain calendars and sign-in sheets, maintain spreadsheets and databases, and backup and assist other clerical staff and co-workers
  • Organized and maintained confidential files
  • Supported the accounting department by completing several administrative tasks
  • Operated general office equipment including copy machines, scanners, computers, printers, and related equipment
  • Received and recorded cash or check payment donations by maintaining up-to-date files and reports.

Un Mundo

Waitress/Hostess/Bartender
03.2016 - 04.2017

Job overview

  • Set up bar for operation, obtained cash bank, accurately recorded sales, made the correct change, and prepared charge slips for guests
  • Provided excellent patron experiences through phenomenal customer service, evidenced by a high number of regular patrons
  • Wrote patrons' food orders on order slips, memorized orders, or enter orders into computers for transmittal to kitchen staff
  • Observed and advised against customer consumption of alcohol following symptoms and or multiple drink orders.

Richard Joseph Salon Spa

Receptionist/Front Desk
02.2013 - 04.2015

Job overview

  • Managed a high patient flow by scheduling patients, answering phone calls, and managing charts, and patient information
  • Took proper messages regarding orthopedic surgery and medical information, including but not limited to, authorizations, prescriptions, physical therapy information, and basic patient medical information
  • Maintained patient balances, and collected all monies for the practice for patients with current or past due balances
  • Maintained patient accounts by obtaining, recording, and updating personal and financial information.

Education

GED

Skills

  • Ability to maintain an excellent reporting system with a high guest-focused attitude, and ability to maintain favorable working relationships among employees
  • Exceptional customer service through the promotion and recommendation of product plans that match customer needs
  • Ability to form and develop interpersonal, and professional relationships; display socially and professionally appropriate behavior
  • Achieving sales goals and service performance requirements through new customer sales
  • Proven experience handling multiple projects and priorities while maintaining tight deadlines; highly organized with attention to detail
  • Ability to form and develop interpersonal and professional relationships; display socially and professionally appropriate behavior
  • Professional Skills
  • Bartending
  • Host/Hostess
  • Serving Experience
  • Restaurant Experience
  • Food Preparation
  • Food Safety
  • Microsoft Office
  • Goal-orientated
  • Busser
  • Customer Service
  • Critical Thinking
  • Medical Billing
  • Strategic Planning
  • Attention to detail
  • Time management
  • Active listening
  • Interpersonal skills
  • Complex Problem Solving
  • Medical Insurance
  • Judgment & Decision Making
  • Good Observation skills
  • Decision-making Skills
  • Telephone Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Credit Card Specialist

FNBO
01.2023 - 03.2023

Medical Receptionist/Front Desk

Tampa Family Health Centers
12.2020 - 02.2022

Cashier Assistant

Costco Wholesale
09.2020 - 10.2020

Team Member

ChickFilA
08.2018 - 05.2019

Admin Assistant

Link Accounting and Payroll Services
05.2017 - 06.2018

Waitress/Hostess/Bartender

Un Mundo
03.2016 - 04.2017

Receptionist/Front Desk

Richard Joseph Salon Spa
02.2013 - 04.2015

GED

Heaven Clark