Heaven Clubs
Indianapolis,IN
Summary
Dynamic hospitality professional with extensive experience managing tables and delivering exceptional service in high-pressure dining environments. Proven ability to foster a welcoming atmosphere through effective communication and collaboration with team members, ensuring a seamless guest experience. Recognized for maintaining rigorous standards of cleanliness and efficiency, contributing to positive dining experiences for all patrons. Versatile and dependable, adept at adapting to evolving needs while leveraging strong problem-solving skills to enhance operational flow and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Busser
Jack Binion's Steakhouse
05.2024 - 01.2025
- Ensured high-end service to enhance customer satisfaction in the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Horseshoe casino
05.2024 - 01.2025
- Served beverages at large-scale events.
- Mixed and served beverages to customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
server
Bob Evans
09.2018 - 06.2019
- Delivered service and replenished necessary materials.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
Housekeeper
Rosegate Village Nursing Home
01.2018 - 09.2018
- Ensured resident rooms remained clean and orderly.
- Performed thorough cleaning of units following resident checkouts.
- Operated laundry room equipment to wash linens and residents' clothes.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Server
Crowne plaza
09.2017 - 07.2018
- Delivered exceptional customer service consistently.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Enhanced customer dining experience by providing attentive, friendly, and efficient service.
- Educated customers on menu items by thoroughly understanding ingredients, preparation methods, and dish compositions.
Education
High School Diploma -
Perry Meridian
Indianapolis, INSkills
- Food service
- Powerpoint
- Heavy lifting
- Cash
- Satisfaction
- Customer service
- Microsoft word
- Restaurant experience
- Communication skills
- Typing
- Word
- Serving Experience
- Event planning
- Bartender
Certification
Liquor licence permit November 2023 to November 2026
Additional Information
- Skills
- Can type 65 words a minute
- Computer (powerpoint, Microsoft word)
- Leadership
- Communication
- Serving
- Customer satisfaction
- Cleanliness
- Organization
- Warehouse
- Can work in a fast paced environment
Timeline
Server/Busser
Jack Binion's Steakhouse
05.2024 - 01.2025
Server/Bartender
Horseshoe casino
05.2024 - 01.2025
server
Bob Evans
09.2018 - 06.2019
Housekeeper
Rosegate Village Nursing Home
01.2018 - 09.2018
Server
Crowne plaza
09.2017 - 07.2018
High School Diploma -
Perry Meridian
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