Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
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Heaven Cobler

Roanoke,United States

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Phlebomtomist

The Blood Connection
02.2024 - Current
  • Selects proper material for blood collection
  • Performs venipuncture on eligible donors
  • Sets up and primes automated collection system for automated procedures
  • Chooses appropriate collection procedure based on donor restraints and inventory needs
  • Strips, seals, and packs units for transport/storage
  • Administers post-phlebotomy care
  • Provides supportive care and documentation for donor reactions
  • Regular stocking with required materials/equipment needed to adequately screen and collect donors
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Performs blood collection according to SOP, FDA regulations, and AABB standards
  • Performs and documents quality control for designated blood collection equipment
  • Tags and reports defective equipment per SOP and if required, pulls defective equipment from service
  • Ensures all paperwork/entries associated with phlebotomy are complete and accurate
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and donors.

Medical Assistant

AFC Urgent Care
07.2023 - 02.2024
  • Prepared and maintained medical charts, patient histories, and other records
  • Provided direct patient care in a fast-paced medical office setting
  • Collected and prepared specimens for laboratory testing
  • Administered medications and injections as directed by physicians
  • Monitored patients' vital signs and recorded information accurately
  • Stocked exam rooms with necessary medical supplies and equipment
  • Assisted physicians and other medical staff in examinations, treatments, medical procedures, and tests
  • Assisted physicians with patient care and examinations, including taking vital signs, preform veinipuncture and administering injections
  • Ensured patient confidentiality and HIPAA compliance
  • Greeted patients, verified insurance information and updated patient profiles
  • Maintained patient records and updated medical databases
  • Self-motivated, with a strong sense of personal responsibility.

Clinic Technician

Kartesz Eye Care
02.2023 - 07.2023
  • Provide comprehensive optometric care, including vision testing, ocular health assessment, contact lens fitting, and patient education
  • Perform various tests, including automated visual fields, corneal topography, and retinal imaging
  • Maintain clean and organized examination rooms and equipment

Barista & Barista Trainer

Starbucks
10.2021 - 02.2023
  • Prepared hot and cold beverages to customer specifications
  • Operated all necessary equipment including coffee machines, cash registers, and blenders
  • Followed all health and safety guidelines
  • Monitored baristas' performance and provided feedback to ensure a high level of customer service
  • Collaborated with management to identify current and future training needs
  • Prepared and presented effective training sessions to educate baristas on best practices

Guest Services Manager

Mill Mountain Zoo
01.2019 - 03.2020
  • Skilled in developing and monitoring guest service policies and procedures
  • Proficient in POS systems and sales operations
  • Experienced in training new staff members on customer service techniques and protocols
  • Knowledgeable in hospitality industry standards and service expectations
  • Highly organized and detail-oriented with excellent problem-solving abilities
  • Communicated with visitors to educate them about the animals and promote conservation efforts

Team Member

Chick-Fil-A
03.2016 - 12.2019
  • Demonstrated excellent interpersonal and communication skills when interacting with customers, colleagues, and management
  • Collaborated with team members to ensure quick and efficient service
  • Ensured compliance with Chick-fil-A standards and regulations
  • Executed daily operations of Chick-fil-A restaurant, including opening and closing duties, preparing menu items, and performing cashier duties

Education

Criminal Justice - Psychology

Radford University
Radford, VA
08.2019

General Studies - Art

Patrick Henry Community College
Martinsville, VA
04.2018

Skills

  • Strong Communication
  • Microsoft Word
  • Excel
  • Detail Oriented
  • Ability to Multi-Task Efficiently
  • Team Leadership
  • Time Management

Certification

  • BLS/AED/CPR Licensed (Adult, Child and Infant), AMERICAN AED/CPR ASSOCIATION
  • BLS/CPR Licensed

AMERICAN RED CROSS

Personal Information

Title: Medical Assistant

References

  • Jeanette Ashley, (540) 598-9016, Friend
  • Emily Swingle, (540) 312-4622, Friend
  • Kaitlin Deaton, (540) 526-8680, Work Colleague
  • Kevin Greene, (216) 544-1863, Friend

Timeline

Phlebomtomist

The Blood Connection
02.2024 - Current

Medical Assistant

AFC Urgent Care
07.2023 - 02.2024

Clinic Technician

Kartesz Eye Care
02.2023 - 07.2023

Barista & Barista Trainer

Starbucks
10.2021 - 02.2023

Guest Services Manager

Mill Mountain Zoo
01.2019 - 03.2020

Team Member

Chick-Fil-A
03.2016 - 12.2019

Criminal Justice - Psychology

Radford University

General Studies - Art

Patrick Henry Community College
  • BLS/AED/CPR Licensed (Adult, Child and Infant), AMERICAN AED/CPR ASSOCIATION
  • BLS/CPR Licensed

AMERICAN RED CROSS

Heaven Cobler