Heaven Cook
Park Hills,MO
Overview
5
5
years of professional experience
1
1
Certification
Work History
CMT/CNA
Riverview at the Park Care & Rehabilitation Center
Ste. Genevieve
08.2023 - Current
- Completed intakes, measuring vital signs and documenting symptoms.
- Educated patients on prescribed medications, treatments and procedures.
- Trained new medical assistants on office procedures and protocols.
- Educated patients regarding medications, treatment plans, and lifestyle changes.
- Prepared patients for exams by taking vital signs.
- Administered injections and medications as directed by physician.
- Ordered supplies, medications, and equipment necessary for practice's operations.
- Documented care actions, vitals and orders in company software.
- Specialized in delivering high quality care to long term care patients.
- Performed light housekeeping tasks and ran errands.
- Prepared patients for treatments, visits and social activities.
- Offered support, companionship and stimulation with conversation and recreation.
- Changed bed linen regularly to help prevent skin irritation.
- Worked alongside registered nursing staff and followed care plans.
- Monitored patient conditions and reported problems to nursing staff.
- Assisted with activities of daily living to improve patient quality of life.
CMT/CNA
St. Joe Manor
Bonne Terre, Missouri
10.2021 - Current
- Completed intakes, measuring vital signs and documenting symptoms.
- Educated patients on prescribed medications, treatments and procedures.
- Trained new medical assistants on office procedures and protocols.
- Educated patients regarding medications, treatment plans, and lifestyle changes.
- Prepared patients for exams by taking vital signs.
- Administered injections and medications as directed by physician.
- Ordered supplies, medications, and equipment necessary for practice's operations.
- Documented care actions, vitals and orders in company software.
- Specialized in delivering high quality care to long term care patients.
- Performed light housekeeping tasks and ran errands.
- Prepared patients for treatments, visits and social activities.
- Offered support, companionship and stimulation with conversation and recreation.
- Changed bed linen regularly to help prevent skin irritation.
- Worked alongside registered nursing staff and followed care plans.
- Monitored patient conditions and reported problems to nursing staff.
- Assisted with activities of daily living to improve patient quality of life.
CMT
Presbyterian Healthcare Services
Farmington
04.2023 - 08.2023
- Completed intakes, measuring vital signs and documenting symptoms.
- Educated patients on prescribed medications, treatments and procedures.
- Trained new medical assistants on office procedures and protocols.
- Educated patients regarding medications, treatment plans, and lifestyle changes.
- Prepared patients for exams by taking vital signs.
- Administered injections and medications as directed by physician.
- Ordered supplies, medications, and equipment necessary for practice's operations.
- Documented care actions, vitals and orders in company software.
- Specialized in delivering high quality care to long term care patients.
- Performed light housekeeping tasks and ran errands.
- Prepared patients for treatments, visits and social activities.
- Offered support, companionship and stimulation with conversation and recreation.
- Changed bed linen regularly to help prevent skin irritation.
- Worked alongside registered nursing staff and followed care plans.
- Monitored patient conditions and reported problems to nursing staff.
- Assisted with activities of daily living to improve patient quality of life.
1st Assistant Manager
Cato Fasions
Farmington
07.2021 - 10.2021
- Help customers find clothes and cash them out
- Inventory, scheduling.
- Implemented promotional campaigns designed to increase product visibility and sales.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Performed regular audits of merchandise displays to ensure proper pricing accuracy.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Supervised staff to ensure efficient operation of the store.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Addressed employee concerns or grievances in a professional manner.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Assisted customers with product selection decisions based on their individual needs.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Assisted store manager in hiring and training new employees.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Developed and implemented strategies for increasing sales revenue.
Vertexer
Centene Corp
Farmington
04.2019 - 06.2021
- Enter Insurance Claims And Make Sure All Data Is Entered Correctly
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
Vertexer
Talent Force
Farmington
02.2019 - 04.2019
- Enter Insurance Claims And Make Sure All Data Is Entered Correctly
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
Education
High school diploma - General Studies
Farmington Senior High School
05.2012
Skills
- Customer service
- Insurance Verification
- Medication administration
- Nursing
- Microsoft Outlook
- Microsoft Powerpoint
- Medical terminology
- Strong attention to detail
- Effective communication abilities
- Organizational Competencies
- Continuing Education Commitment
- Data Entry Efficiency
- Staff Management
- Managing schedules
- Documentation Management
- Data Management
- Schedule setting
- Medication Administration
Certification
- CNA, 03/01/24, 03/01/26, MO025465601799
- Cmt, 12/01/24, 03/01/26, 015505B
- L1ma, 06/01/22, 06/01/24, 029531B
- Insulin certification, 06/01/24, 06/01/26, 013786B
Timeline
CMT/CNA
Riverview at the Park Care & Rehabilitation Center
08.2023 - Current
CMT
Presbyterian Healthcare Services
04.2023 - 08.2023
CMT/CNA
St. Joe Manor
10.2021 - Current
1st Assistant Manager
Cato Fasions
07.2021 - 10.2021
Vertexer
Centene Corp
04.2019 - 06.2021
Vertexer
Talent Force
02.2019 - 04.2019
High school diploma - General Studies
Farmington Senior High School
- CNA, 03/01/24, 03/01/26, MO025465601799
- Cmt, 12/01/24, 03/01/26, 015505B
- L1ma, 06/01/22, 06/01/24, 029531B
- Insulin certification, 06/01/24, 06/01/26, 013786B
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