Heaven Dukes
Chicago,IL
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal abilities with a company that encourages advancement. Safety-conscious security team member with excellent communicating and problem-solving skills with an eye for detail. Capable of handling and resolving conflicts professionally.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
1 S. Wacker Drive
11.2023 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conduct regular patrols of key areas to spot and control security concerns.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Patrol and monitor premises in company vehicle and by foot.
- Check and verify photo identification prior to granting facility access.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
Retail Customer Service Associate
Forman Mills Department Store
4829 W. 77th St. Burbank, IL. 60459
03.2019 - 10.2023
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
CVS High School
2100 E 87th St Chicago, IL 6062106.2022
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Retail Customer Service Associate
Forman Mills Department Store
03.2019 - 10.2023
High School Diploma -
CVS High School