Heaven Elliott
Kearneysville,WV
Summary
Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, record-keeping, and time-management skills. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. A healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
12
12
years of professional experience
Work History
Teacher's Assistant
Eastern Panhandle Instructional Cooperative
Martinsburg, West Virginia
10.2023 - Current
- Assisted lead teacher in daily classroom activities and lesson preparations.
- Provided one-on-one support to students with diverse learning needs.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with educators to develop engaging instructional materials and resources.
- Monitored student progress and reported observations to the teaching staff.
- Organized and maintained classroom supplies, ensuring accessibility for students.
- Facilitated small group discussions to enhance student participation and understanding.
- Supported assessments by preparing materials and assisting during testing sessions.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared and set up equipment and materials for laboratory sessions.
- Implemented classroom rules and procedures to maintain discipline and order.
- Conducted literature and resource research to support classroom projects.
- Facilitated small group learning activities to reinforce lesson objectives.
- Laminated teaching materials to increase durability under repeated use.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Supported classroom teacher in managing a diverse classroom of students.
- Monitored student progress and provided feedback to both students and teachers.
Medical Assistant
Foot and Ankle Center
Martinsburg, West Virginia
03.2021 - 03.2023
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations.
- Collected and recorded patient medical histories and vital signs.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Educated patients on treatment plans and post-care instructions.
- Processed insurance claims and maintained patient records accurately.
- Coordinated communication between patients and healthcare providers effectively.
- Implemented office procedures to enhance workflow efficiency at the center.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Direct Caregiver
Commonwealth Assisted Living LLC
Berryville, Virginia
02.2020 - 02.2021
- Assisted residents with daily living activities and personal hygiene.
- Monitored resident health and reported changes to nursing staff.
- Provided companionship and emotional support to residents.
- Administered medications according to prescribed schedules.
- Maintained a clean and safe living environment for residents.
- Collaborated with team members to develop individualized care plans.
- Engaged residents in social activities to promote well-being and interaction.
- Responded promptly to emergency situations in accordance with established protocols.
- Responded quickly in emergency situations using established protocols for life threatening events.
- Collaborated with interdisciplinary team members to develop treatment plans for clients.
- Provided companionship and emotional support to clients in need.
- Monitored vital signs such as pulse rate, temperature and respiration.
- Maintained records of client care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Encouraged clients to be as independent as possible while providing necessary assistance when needed.
- Observed changes in client's physical or mental condition and reported any changes to the appropriate personnel.
- Assisted individuals with daily living activities, including personal hygiene, dressing, and meal preparation.
- Assisted with recreational activities designed to stimulate physical and mental wellbeing.
- Assisted clients with daily living activities such as bathing, dressing, grooming and toileting.
- Developed a trusting relationship with each client through positive reinforcement techniques.
- Instructed clients on proper use of wheelchairs or other adaptive equipment used for mobility purposes.
- Provided guidance in developing self-care skills such as grooming, feeding, bathing, toileting habits.
- Administered medications according to physician instructions and monitored effects of medications taken by clients.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Monitored client's well-being, safety, and comfort under physician direction.
Material Handler
Orgill Inc.
Inwood, West Virginia
07.2019 - 03.2020
- Collaborated with team members to maintain a clean and safe workspace.
- Followed safety protocols to minimize risk during material handling tasks.
- Used handheld scanners to track inventory movement throughout the facility.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Supported other warehouse personnel in completing tasks efficiently.
- Loaded completed orders on pallets according to delivery numbers.
- Organized warehouse inventory according to warehouse plan.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Palletized boxes to increase movement and shipment efficiency.
- Managed warehouse receiving, storing and shipping.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Tagged and wrote identifying information on containers, boxes and cargo.
Private Caregiver
Dominion Care
Winchester, Virginia
11.2016 - 05.2019
- Provided personal care to clients, including grooming and hygiene assistance.
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored client health conditions and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Coordinated transportation for client appointments and social activities.
- Trained new caregivers on best practices for personal care and safety protocols.
- Maintained accurate records of client care activities and health status updates.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Laundered clothing and bedding to prevent infection.
- Transported patients to medical, dental, and personal care appointments.
- Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Instructed family members on how to provide bedside care.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Restaurant Server
Olde Stone Truck Stop
Clear Brook, Virginia
08.2013 - 11.2016
- Provided excellent customer service and ensured guest satisfaction during dining experiences.
- Took and processed orders accurately using point-of-sale systems.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Handled cash transactions and processed payments efficiently at the end of meals.
- Communicated effectively with guests to address needs and resolve issues promptly.
- Collaborated with team members to manage busy service periods smoothly.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Calculated charges, issued table checks, and collected payments from customers.
- Followed up on guest requests in a timely manner.
- Processed payments from customers using cash registers or POS systems.
- Assisted other servers as needed during peak hours or special events.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Stocked server areas with supplies before, during and after shifts.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Complied with safety procedures when handling food items or cleaning materials.
- Accurately tallied checks at the end of each shift.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Washington High School
Charles Town, WV05-2014
Skills
- Classroom management
- Individualized education plans
- Educational materials preparation
- Student progress monitoring
- Assessment support
- Patient care coordination
- Care plan development
- Medical record management
- Team collaboration
- Problem solving
- Time management
- Emotional support provision
- Conflict resolution
- Effective communication
- Supervising student activities
- Information protection
- CPR and first aid
- Assessment strategies
- Cleaning and sanitizing
- Helping students with special needs
- Student safety
- One-on-one and small group instruction
- Computer skills
- Collaborative teamwork
- Organization and prioritization
- Reading and writing support
- Mentoring students
- Teacher support and collaboration
- Classroom inventory management
- Setting up activities
- Relationship building
- Powerpoint presentations
Timeline
Teacher's Assistant
Eastern Panhandle Instructional Cooperative
10.2023 - Current
Medical Assistant
Foot and Ankle Center
03.2021 - 03.2023
Direct Caregiver
Commonwealth Assisted Living LLC
02.2020 - 02.2021
Material Handler
Orgill Inc.
07.2019 - 03.2020
Private Caregiver
Dominion Care
11.2016 - 05.2019
Restaurant Server
Olde Stone Truck Stop
08.2013 - 11.2016
High School Diploma -
Washington High School