HEAVEN Forister
Huntsville,Alabama
Summary
Passionate visionary and resourceful leader offering a valuable mix of experience in customer service, management, and marketing, looking to work for a company that offers challenges as well as opportunity for growth and development. Distinguished ability to cultivate respectful relationships with guests, staff, and executive personnel. Recognized for influential commitment to exceeding guest initiatives and conquering challenges to propel business forward. Extraordinary ability to inspire and evoke the best qualities of a team.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
Just Love Coffee
05.2022 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Enforced compliance with local, state and federal regulations and company standards.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Led training and development initiatives, enhancing skills and competencies of regional staff.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager and Marketing Coordinator
Texas Roadhouse
11.2013 - 08.2019
- Defined and communicated the mission, values, and expectations of the staff
- Coordinated daily 'front of the house' and 'back of the house' restaurant operations
- Created, in a timely manner, schedules for staff considered as 'front of the house'
- Recruited, trained, and supervised all staff
- Interacted with all guests coming and going from the restaurant
- Delivered a consistently high level of customer service to each client and maintained a safe environment by identifying challenges and having them resolved
- Regularly reviewed product quality and researched new vendors
- Appraised staff performance and provided feedback to improve productivity
- Controlled operational costs and identified measures to cut waste
- Promoted the brand in the local community through word-of-mouth and restaurant events
- Researched and recommended ways to reach a broader audience through discounts and social media
- Ensured compliance with licensing, hygiene and health and safety legislation and guidelines
- Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts through strategic planning and promotional presentations
- Tracked product line sales and costs by analyzing and entering sales, expenses, and new business data
- Lead pre-shift meetings to support the staff by providing sales data, market trends, forecasts, new product information, and relaying customer requests
Host, Server, and Bartender
Texas Roadhouse
07.2012 - 11.2013
- Greeted incoming and departing guests warmly with a genuine smile and eye contact; escorted them to assigned dining area; presented menus; announced waiter's name
- Answered incoming calls to the restaurant and provided appropriate service
- Managed the flow of guests into the dining and bar areas while providing accurate wait times to incoming guests if appropriate
- Protected establishment and guests by adhering to sanitation, safety and alcohol beverage control policies
- Helped guests select food and beverages by presenting the menu; offered cocktails; suggested courses; answered food preparation questions
- Stayed updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff ran out of any items, etc
- Transmitted orders to bar and kitchen by recording guests' choices; identified guests' special dietary needs and requests
- Responded to additional guest requirements by inquiring of needs; observed dining process
- Maintained table setting by removing courses as completed; replenished utensils; refilled water glasses
- Issued bills and accepted payments
- Performed basic cleaning tasks as needed or directed by supervisor
- Promptly addressed customer service issues and referred guests to management when necessary
- Collaborated with other restaurant servers and staff to ensure that the guests received high quality service
- Maintained an accurate cash drawer throughout my shift and be able to account for any and all discrepancies in the final drawer tally
- Planned and presented bar menu
- Checked identification to ensure customers are the legal age to purchase alcohol
- Mixed all drinks based on the serving sizes as outlined in the company manual to keep drink costs at minimum
- Took bar inventory and ordered supplies to ensure bar and tables are well-stocked
Education
High School Diploma - General
Fontainebleau High School
Mandeville, LACosmetology -
Paul Mitchell The School
Huntsville, AL2020
Skills
- Excellent interpersonal skills
- Staffing oversight
- Outstanding communication skills
- Forecasting
- Supervisory role background
- Customer and vendor relations
- Operational Efficiency
- Recruitment
- Staff hiring
- Cost analysis and savings
- Purchasing and planning
- Business marketing
- Staff training/development
- Customer Relationship Management
- Scheduling
- Performance Management
- Process Improvement
- Performance measurement
- Profit and loss accountability
- Sales oversight
Volunteer Experience
- Event Planner, Outreach Coordinator, Small Group Leader, and Mentor, School Facilitator, Church of the King, Mandeville, Louisiana, 03/01/14, 10/01/17
- Volunteer, Next Generation, Covington, Louisiana, 08/01/15, 05/01/16
References
- Shannon Komm, Friend, Madison, Alabama, 912.245.4503, shannonkomm@hotmail.com
- Devon Wilson, Friend, Administrator, Shield of Hope Counseling, Covington, Louisiana, 985.400.9133
Professionalreferences
- Robert Helms, General Manager, Sun Outdoors New Orleans Northshore , Pontchatoula, Louisiana, 386.965.4030
- Travis Duehring, Franchise Owner, Just Love Coffee Cafe, Madison, Alabama, 256.361.5771, travis@justlovecoffee.com
Timeline
Regional Operations Manager
Just Love Coffee
05.2022 - Current
Manager and Marketing Coordinator
Texas Roadhouse
11.2013 - 08.2019
Host, Server, and Bartender
Texas Roadhouse
07.2012 - 11.2013
High School Diploma - General
Fontainebleau High School
Cosmetology -
Paul Mitchell The School
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