Heaven Gilmore
Spring
Summary
Dynamic professional with extensive experience in shipping procedures and quality control. Proven track record of enhancing operational efficiency through effective teamwork and attention to detail. Recognized for training staff and maintaining high standards, resulting in seamless warehouse operations and superior customer satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Shipping and Receiving Lead, Manufacturing Lead
Ultra Corpotech Inc
Conroe
12.2024 - 12.2025
- Executed daily shipping and receiving duties, including verifying items received against invoices or packing slips, as well as creating bills of lading, and preparing shipping documents and labels.
- Sustained exceptional quality control throughout shipping and receiving, supervising shipment inspections to ensure precision and excellence.
- Communicated with suppliers to resolve issues related to shipments or deliveries effectively.
- Maintained high standards of quality control throughout the entire shipping and receiving process.
- Prepared documents for customs clearance when necessary.
- Oversaw daily manufacturing operations while maintaining strict compliance with safety regulations. Increased efficiency by coordinating workflows among team members.
- Conducted frequent quality assessments on products to maintain stringent standards. Oversaw inventory management of raw materials and finished items to support production needs.
- Communicated daily production results to management, and addressed operational challenges.
- Trained new employees on company policies, procedures, and safety regulations.
- Resolved machinery issues through effective troubleshooting during production runs.
Keyholder/Supervisor
HomeGoods
Conroe
02.2022 - 07.2024
- Oversaw keyholder responsibilities including store opening and closing, analyzing weekly reports, and assigning tasks to staff, establishing daily priorities and goals.
- Worked as a backroom coordinator and efficiently unloaded merchandise from incoming trucks, organized backroom storage, and ensured the process of merchandise in a timely manner.
- Trained and helped supervise staff to develop and maintain customer service skills, product knowledge, loss prevention strategies, and safety standards.
- Coordinated floor moves, merchandising, and display maintenance, and monitored floor stock to keep popular items available to buyers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Introduced creative solutions for inventory tracking, reducing shrinkage, and improving stock accuracy.
Keyholder/Assistant Manager
GameStop
Spring
09.2016 - 06.2021
- Supported the store manager in supervising all facets of daily store operations, encompassing store openings and closings, schedule organization and updates, cash counting, safe deposit handling, and daily report completion and logging.
- Trained and supervised employees engaged in sales to drive profit.
- Addressed customer questions and concerns, both in person and over the phone.
- Managed full scope of stock operations, ensuring efficient merchandise intake, timely restocking, and accurate shrinkage regulation.
- Accurately packaged items for store pickup and shipping in a timely manner.
- Maintained clean and sanitary guest, office, and backroom areas.
- Updated store presentation with current marketing fixtures.
Skills
- Shipping procedures
- Warehouse operations
- Quality control
- Teamwork and collaboration
- Equipment maintenance
- Detail orientation
Certification
CPR Certified
Timeline
Shipping and Receiving Lead, Manufacturing Lead
Ultra Corpotech Inc
12.2024 - 12.2025
Keyholder/Supervisor
HomeGoods
02.2022 - 07.2024
Keyholder/Assistant Manager
GameStop
09.2016 - 06.2021