Heaven Goodman
Miramar,FL
Summary
Dedicated Customer Service Professional experienced in counseling, cash handling, and sales. Delivered exceptional service through effective communication and problem-solving, while maintaining organized environments and accurately processing transactions. Built positive relationships in fast-paced settings, contributing to team success and enhancing customer satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
COUNSLER
Shnshine aftercare
Miramar, FL
08.2024 - 03.2026
- Facilitated individual counseling sessions for clients in recovery programs.
- Developed and implemented personalized treatment plans for diverse client needs.
- Collaborated with multidisciplinary teams to enhance client care and support.
- Maintained accurate client records and progress notes in compliance with regulations.
Sales Associate
Snipes
Pembroke Pines
06.2024 - 09.2024
- Guided customers in product selection, enhancing their shopping experience with tailored recommendations.
- Supported customers in locating products, addressing inquiries, and providing informed product advice.
- Coordinated with team members to maintain smooth store operations and deliver exceptional customer service.
- Participated in inventory management by restocking shelves and tracking stock levels.
Cashier Team Lead
Chipotle Restaurant
Pembroke Pines, Florida
03.2024 - 09.2024
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash handling procedures to maintain financial accuracy and security.
- Resolved customer inquiries and complaints with professionalism and empathy.
Sales Associate
JCPenney
Pembroke Pines, Florida
11.2023 - 01.2024
- Engaged with customers to create a welcoming shopping environment and experience.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Collaborated with team members to ensure efficient store operations and service.
Sales Associate
Macys Department Store
Pembroke Pines, Florida
07.2022 - 10.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained store merchandise displays to enhance visual appeal and organization.
Education
Hollywood Hills High School
Hollywood, FLEarly Childhood Education - Early Childhood Care And Education
Sheridan Technical College
Hollywood, FL 08.2022 - 06.2023
Skills
- Product knowledge
- Customer service
- Retail store operations
- Inventory management
- Cash handling
- Team collaboration
Timeline
COUNSLER
Shnshine aftercare
08.2024 - 03.2026
Sales Associate
Snipes
06.2024 - 09.2024
Cashier Team Lead
Chipotle Restaurant
03.2024 - 09.2024
Sales Associate
JCPenney
11.2023 - 01.2024
Early Childhood Education - Early Childhood Care And Education
Sheridan Technical College
08.2022 - 06.2023
Sales Associate
Macys Department Store
07.2022 - 10.2022
Hollywood Hills High School