Heaven Grant
Lancaster,CA
Summary
Former dynamic professional with extensive experience as General Manager at Little Caesars, excelling in regulatory compliance and employee training. Proven track record in enhancing operational efficiency and customer satisfaction. Adept at strategic planning and conflict resolution, driving team performance and achieving organizational goals through effective leadership and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Del Taco
Lancaster, CA
12.2022 - Current
- Assisted customers with orders and inquiries efficiently.
- Maintained cleanliness of dining and kitchen areas regularly.
- Handled cash transactions accurately during peak hours.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
General Manager
Little Caesars
Lancaster, CA
02.2021 - 07.2025
- Ensured compliance with laws, regulations, and industry standards for operations management.
- Monitored local health department regulations to uphold food safety standards.
- Prepared detailed reports outlining key performance metrics for senior leadership.
- Developed strategies to enhance efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training sessions to ensure adherence to company policies.
- Resolved customer complaints promptly, maintaining high service quality standards.
- Conducted meetings with senior management to review progress on objectives.
- Implemented employee recognition programs to motivate staff towards organizational goals.
Education
High School Diploma -
Sandusky High School
Sandusky, OH06-2016
Skills
- Customer service and relations
- Regulatory compliance
- Employee training and development
- Data analysis
- Team building and leadership
- Time management and deadline orientation
- Conflict resolution
- Sales and customer retention
- Quality management and performance analysis
- Strategic planning and policy development
- Product costing and development
- Process improvements and goal setting
- Communication skills (verbal and written)
- Safety assurance
- Verbal and written communication
- Budgeting and cost control
Certification
- Food Handlers
Languages
- English
Timeline
Team Member
Del Taco
12.2022 - Current
General Manager
Little Caesars
02.2021 - 07.2025
High School Diploma -
Sandusky High School