HEAVEN GRUMM
Lemont Furnace ,Pennsylvania
Summary
I am hardworking and skilled at completing daily assignments and contributing to team success. I am always willing to take on any task. I adapt quickly to new needs and policies. I have worked in quite a few settings that required collaboration, organization, and working under pressure. I've applied these qualities in a clinical setting, and I am looking forward to applying these qualities as a case aide.
Overview
6
6
years of professional experience
Work History
Team Member
Sheetz
06.2024 - 11.2024
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Counter Server
NEPCO
10.2020 - 07.2023
- Maintained clean and sanitary work areas throughout shift.
- Collaborated with team members to maintain smooth operations during peak hours.
- Greeted customers warmly and provided excellent customer service.
- Operated cash registers to process payments for food purchases.
- Answered phones to give out information and take orders.
- Communicated with kitchen staff to ensure timely preparation of ordered items.
Recreational Specialty Instructor (RSI)
American Legion
06.2023 - 06.2023
- Fostered positive relationships with campers, parents, and colleagues.
- Supervised and interacted with children during daily activities.
- Managed classroom behavior effectively.
- Maintained accurate records of student attendance and participation.
- Helped struggling students with individualized support.
Counter Server
Al's Corner Deli and Catering
01.2019 - 07.2021
- Followed proper food handling procedures to ensure safety and quality standards were met.
- Answered customer inquiries about menu items, ingredients, and pricing.
- Maintained clean and sanitary work areas throughout shift.
- Satisfied guests with prompt assistance and friendly service.
File Clerk
Lawall Orthotic & Prosthetic Services
06.2019 - 10.2019
- Filed forms, records, reports and correspondence in appropriate file systems.
- Organized data by categories to maintain easily accessible system.
- Assisted colleagues in locating files when needed.
- Sorted and distributed incoming mail to appropriate personnel or departments.
- Kept filing cabinets, shelves and surrounding areas neat and presentable.
Education
Bachelor Of Science (B.S.) - Human Development And Family Studies
Penn State Fayette
Lemont Furnace, Pennsylvania05.2026
Skills
- Organizational Skills
- Interpersonal Skills
- Customer service
- Cleanliness Standards
- Efficient multitasking
- Effective Communication
- Conflict Resolution
- Professional boundaries
- Case planning
- Records management
- Teamwork and collaboration
Timeline
Team Member
Sheetz
06.2024 - 11.2024
Recreational Specialty Instructor (RSI)
American Legion
06.2023 - 06.2023
Counter Server
NEPCO
10.2020 - 07.2023
File Clerk
Lawall Orthotic & Prosthetic Services
06.2019 - 10.2019
Counter Server
Al's Corner Deli and Catering
01.2019 - 07.2021
Bachelor Of Science (B.S.) - Human Development And Family Studies
Penn State Fayette
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