Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Harrison

The Bronx,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Healthcare Customer Service Representative

Almond Home Inc
San Jose, California
10.2022 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Met customer call guidelines for service levels, handle time and productivity.

Precertification Specialist

Ridgewood Bushwick Senior Center
Brooklyn, NY
01.2021 - 06.2022
  • Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
  • Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
  • Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
  • Answer calls from physician offices, hospitals and patients.
  • Follow up on authorizations through insurances.

Retail Customer Sales Associate

Forever 21
Hollywood, California
09.2018 - 03.2020
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs and providing outstanding customer service.

Medical Biller and Coder

Manhattan Management
Manhattan, NY
06.2016 - 09.2016
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
  • Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.

Education

High School Diploma -

Saint Barnabas High School
Yonkers, NY
06-2018

Bachelor of Arts - Dance

The American Musical And Dramatic Academy
Los Angeles, CA

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Call center experience
  • Medical billing
  • Microsoft Word & Excel
  • Customer service
  • Stress tolerance
  • IDX software
  • ICD-9, ICD-10 and ASC coding experience

Timeline

Healthcare Customer Service Representative

Almond Home Inc
10.2022 - 02.2025

Precertification Specialist

Ridgewood Bushwick Senior Center
01.2021 - 06.2022

Retail Customer Sales Associate

Forever 21
09.2018 - 03.2020

Medical Biller and Coder

Manhattan Management
06.2016 - 09.2016

High School Diploma -

Saint Barnabas High School

Bachelor of Arts - Dance

The American Musical And Dramatic Academy

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