Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heaven Hart

Beloit

Summary

Professional with comprehensive experience in front office operations, adept at managing high volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Salem West Healthcare Center
07.2025 - Current
  • Coordinated communications between patients, medical staff, and administrative teams.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Resolved patient inquiries and concerns with professionalism and empathy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Warehouse Training Coordinator & Process Auditor & Counter Sales

Famous Enterprises (Famous Supply)
02.2021 - 06.2025


  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and implemented training programs to enhance employee performance and operational efficiency.
  • Coordinated logistics for training sessions, including scheduling, materials preparation, and venue arrangements.
  • Assessed training needs through collaboration with department managers to align programs with business goals.
  • Facilitated onboarding processes for new hires, ensuring comprehensive understanding of company policies and procedures.
  • Monitored and evaluated training effectiveness through feedback collection and performance assessments.
  • Maintained accurate records of training attendance, completion rates, and certifications for compliance purposes.
  • Led workshops focused on skill development, enhancing team productivity and fostering a culture of continuous learning.
  • Operated warehouse equipment to efficiently pick and stage orders for shipment.
  • Maintained accurate inventory records using warehouse management systems.
  • Coordinated with team members to optimize order fulfillment processes.
  • Implemented safety protocols to ensure compliance in fast-paced environment.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed inventory levels, ensuring availability of products while minimizing excess stock.
  • Developed comprehensive Standard Operating Procedures to enhance operational efficiency.
  • Conducted regular reviews of SOPs to ensure compliance with industry regulations.
  • Operated forklifts to efficiently move materials and products within warehouse environment.
  • Conducted routine inspections of equipment to ensure safety and compliance with regulations.
  • Trained new forklift operators on safe handling practices and equipment operation protocols.
  • Train The Trainer certified
  • First aid/AED/CPR certified through 2027

Waitress/Bartender

Mark's Landing Restaurant
04.2019 - 06.2025
  • Summer job.
  • Provided exceptional customer service, ensuring timely and accurate order delivery.
  • Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
  • Trained and mentored new staff on menu knowledge and service standards.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
  • Handled cash transactions accurately, ensuring compliance with financial procedures.

Data Entry

Ohioguest
12.2017 - 02.2021


  • Streamlined data entry processes for enhanced efficiency and reduced errors.
  • Prepared and generated claims by completing data entry of correct information.

STNA (State Tested Nursing Assistant)

Salem North Healthcare
05.2020 - 01.2021
  • Delivered compassionate patient care, ensuring comfort and safety during daily activities.
  • Assisted nursing staff with medical procedures, enhancing workflow efficiency and patient satisfaction.
  • Trained new staff on best practices for resident care and safety protocols, fostering a collaborative environment.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely interventions for patient health.
  • Implemented infection control measures, promoting a safe environment for residents and staff alike.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.

Waitress

Buffalo Wild Wings
04.2019 - 03.2020


  • Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently, prioritizing tasks to enhance overall dining experience.
  • Upsold food and beverage items effectively, contributing to increased sales and customer engagement.
  • Trained new staff on menu knowledge and service standards, fostering team collaboration and consistency.
  • Handled cash transactions accurately, maintaining financial integrity during shifts.
  • Covid19 lead to the restaurant's temporary shut down.

Sales Associate/Cashier

Label Shopper
06.2018 - 04.2019
  • Enhanced customer experience through effective product knowledge and personalized service.
  • Managed inventory levels, ensuring optimal stock availability for customer demands.
  • Implemented promotional displays that increased product visibility and drove sales.
  • Developed strong relationships with repeat customers, fostering loyalty and trust in the brand.
  • Streamlined checkout processes, reducing wait times and improving overall efficiency in transactions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Salem High School
1200 East Sixth Street
05-2018

STNA Certification -

Alliance Training Center
05-2020

Skills

  • Shipping & Receiving
  • Home Care
  • Senior Care
  • Inventory Control
  • Forklift
  • Warehouse Experience
  • Order Picker
  • Dementia Care
  • Microsoft Word
  • Customer service
  • Cleaning Experience
  • Pallet Jack
  • Freight Experience
  • Load & Unload
  • Reach Truck
  • SOP (3 years)
  • Materials Handling
  • Vital Signs
  • RF Scanner
  • Packaging
  • Patient Care
  • Order Picking
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication
  • Appointment scheduling
  • Office administration
  • File management
  • Mail handling

Certification

CPR March 2024 to March 2027

Timeline

Receptionist

Salem West Healthcare Center
07.2025 - Current

Warehouse Training Coordinator & Process Auditor & Counter Sales

Famous Enterprises (Famous Supply)
02.2021 - 06.2025

STNA (State Tested Nursing Assistant)

Salem North Healthcare
05.2020 - 01.2021

Waitress/Bartender

Mark's Landing Restaurant
04.2019 - 06.2025

Waitress

Buffalo Wild Wings
04.2019 - 03.2020

Sales Associate/Cashier

Label Shopper
06.2018 - 04.2019

Data Entry

Ohioguest
12.2017 - 02.2021

High School Diploma -

Salem High School

STNA Certification -

Alliance Training Center

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