Heaven Hazel
Houston
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with minimal supervision.
Overview
19
19
years of professional experience
Work History
Work-at-home Pet Care Coordinator
Barking Life Pet Concierge
06.2021 - Current
- Manage all incoming and outgoing phone calls with clients and prospective clients
- Account creation and account management for all clients
- Scheduling and invoicing for all services provided
- Managing all e-mail correspondence and maintaining and organized inbox
- Processing of all invoices in a timely and accurate manner
- Creating templates and newsletters
- Following up with clients and prospective clients in timely manner to ensure quality of care
Work-at-home Academic Placement Advisor
Concentrix
04.2020 - 02.2021
- Facilitate communication of inbound calls, and outbound calls daily to assist families throughout the enrollment process.
- Approve course schedules for students entering grades K-12
- Review performance/evaluate report cards, state standardized test scores, and placement tests and match against Pearson curricular options, accordingly.
- Determine gifted and talented course eligibility.
- Evaluate transcripts and determine transferable credits for high school.
- Communicate with School Counselors, Principals, and Teachers to help determine appropriate placement for students.
- Demonstrate thorough understanding of Pearson's K-12 curricular options and state specific processes.
At Home Customer Service Representative
Amazon
04.2019 - 11.2019
- Provide excellent customer service to all callers
- Account verification
- Data Entry/Account Management
- Operate phone system flawlessly
- Meet percentage goals for average handle times, customer surveys and repeat contacts
- Provide a noise and distraction free at home office
At Home Tech Advisor
Teleperformance
05.2018 - 01.2019
- Diagnosing hardware/software faults and provided technical support over the phone
- Troubleshooting system problems
- Handled incoming and outgoing calls
- Provide exceptional customer service along with outstanding telephone etiquette
- Data entry/Account management
Infant Room Teacher
Children's Lighthouse
12.2016 - 05.2018
- Prepare meals according to instructions provided by parents
- Feed infants on a predefined schedule and guide them to feed themselves when necessary
- Change diapers
- Introduce infants to activities and toys aimed at physical and cognitive development
- Manage infants' social, emotional and physical needs
- Build curriculum based on differing needs of infants
- Manage positive interaction activities targeted at providing stimulus, growth and development
- Maintain daily records and reports for infants
- Communicate with parents or guardians regarding infants' progress or problems
Leasing Consultant
Lifestyle Management
05.2006 - 06.2011
- Using Technology to Generate Traffic
- Reputation Monitoring and Management
- Daily Inspection of Leasing Center, Tour Route, Model and Vacant Apartment
- Relationship-Building while Shopping the Competition
- Application of Fair Housing Laws
- Proper Screening of a Prospective Resident's Qualifications
- Ability to Review Lease with New Resident
- Application of the Relationship Sales Process
- Managing the Move-In Process
- Work with the Team to Manage Resident Issues and Maintenance Requests
- Building Relationships with Residents and a Sense of Community
- Securing and Processing Lease Renewals
- Conducting a Market Survey and Drawing Conclusions
Education
Clinical and Medical Administrative Assistant -
San Joaquin Valley College Online
Visalia, CASkills
- Excellent communication skills
- Computer knowledge
- Math skills
- Reasoning skills
- Office equipment knowledge
- Scheduling
- Documentation proficiency
- Telephone Etiquette
- Quality assurance
- Filing
- Problem-solving
- Data Entry
- MacOS knowledge
- IOS knowledge
- Multitasking and organization
- Time management
Timeline
Work-at-home Pet Care Coordinator
Barking Life Pet Concierge
06.2021 - Current
Work-at-home Academic Placement Advisor
Concentrix
04.2020 - 02.2021
At Home Customer Service Representative
Amazon
04.2019 - 11.2019
At Home Tech Advisor
Teleperformance
05.2018 - 01.2019
Infant Room Teacher
Children's Lighthouse
12.2016 - 05.2018
Leasing Consultant
Lifestyle Management
05.2006 - 06.2011
Clinical and Medical Administrative Assistant -
San Joaquin Valley College Online
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