Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HEAVEN HOLLOWAY

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant (Hospice Care)

Ennoble Care
Philadelphia
01.2026 - Current
  • Provide compassionate end-of-life care to patients in home and facilities
  • Maintain and monitor patient's condition, report any changes while following care plans
  • Supported patients with activities of daily living, including bathing, dressing, and toileting, enhancing quality of life
  • Maintained accurate patient documentation, visit notes, and daily care records, ensuring compliance with care standards

Customer Service Representative

Allied Universal
Philadelphia
01.2022 - Current
  • Resolved customer concerns with professional solutions in high-pressure situations
  • Managed phone communications and documentation, ensuring confidentiality and accuracy
  • Demonstrate strong observation, organization, and conflict-resolution skills
  • Complete detailed incident and activity reports using computerized systems

Operations Associate

Sephora
Philadelphia
01.2024 - 01.2026
  • Supported daily store operations by managing inventory, organizing merchandise, and replenishing stock to ensure optimal product availability
  • Assisted customers by delivering professional service and addressing inquiries to enhance overall shopping experience
  • Maintained accurate inventory and operational documentation to support efficient store operations
  • Provided excellent customer service and resolved customer concerns in a fast paced environment.

Education

Certified Nursing Assistant -

CareBridge Academy
Philadelphia, Pa
01.2026 - 02.2026

Real Estate

Polly Associates
Philadelphia, Pa
10.2021 - 11.2021

High School Diploma -

Philadelphia Electrical & Technology Charter High School

Some College (No Degree) -

Pennsylvania Institute of Technology
Media, PA
07.2025 -

Skills

  • Basic Life Support (BLS)
  • Medical Terminology
  • Leadership skills
  • Customer Service
  • Data entry
  • Clerical support
  • Microsoft Office
  • Attention to Detail
  • Communication
  • Conflict Resolution
  • Leadership skills
  • Social media proficiency
  • Leadership skills

Certification

Certified Nursing Aide, CareBridge Academy, 01/01/26, 01/01/26, Class Valedictorian

Timeline

Certified Nursing Assistant -

CareBridge Academy
01.2026 - 02.2026

Certified Nursing Assistant (Hospice Care)

Ennoble Care
01.2026 - Current

Some College (No Degree) -

Pennsylvania Institute of Technology
07.2025 -

Operations Associate

Sephora
01.2024 - 01.2026

Customer Service Representative

Allied Universal
01.2022 - Current

Real Estate

Polly Associates
10.2021 - 11.2021

High School Diploma -

Philadelphia Electrical & Technology Charter High School
HEAVEN HOLLOWAY