Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Howard

Charlotte,NC

Summary

Dynamic and detail-oriented professional with a proven track record at Bocz Salon, excelling in customer relations and appointment scheduling. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Adept at maintaining organization and cleanliness, contributing to a welcoming environment that fosters repeat business.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2026
2026
years of professional experience

Work History

Hair Salon Receptionist

Bocz Salon
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Processed payments accurately, handling cash transactions and balancing daily sales reports.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
  • Introduced new beauty products to consumers by informing clients about use and benefits.

Customer Service Representative

Walgreens
08.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Customer Support Specialist

Conduent Call Center
05.2023 - 01.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Retail Sales Associate

Boutique
06.2022 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Server

The Fresh Chef Kitchen
04.2021 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

No Degree -

Full Sail University
Winter Park, FL
06-2022

No Degree - Esthetician/beauty

Cosmetology
Charlotte NC
01-2020

High School Diploma -

Bethel High
Seattle, WA
06-2018

Skills

  • Strong organization
  • Maintaining cleanliness
  • Upselling services
  • Appointment scheduling
  • Professional appearance
  • Consumer relations
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Verbal and written communication
  • Detail-oriented
  • Microsoft office
  • Computer proficiency
  • Microsoft office proficiency

Timeline

Customer Service Representative

Walgreens
08.2024 - 07.2025

Customer Support Specialist

Conduent Call Center
05.2023 - 01.2024

Retail Sales Associate

Boutique
06.2022 - 11.2023

Server

The Fresh Chef Kitchen
04.2021 - 03.2022

Hair Salon Receptionist

Bocz Salon

No Degree -

Full Sail University

No Degree - Esthetician/beauty

Cosmetology

High School Diploma -

Bethel High

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