Heaven Jaynes
Carrollton,KY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Patient Care Advocate
Keplr Vision
05.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Connected patients with available community and charitable resources.
- Facilitated communication between hospital departments.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored ongoing care and proactively corrected problems.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
Front Desk Receptionist/Customer Service Representative
Dorman Products
09.2019 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Janitorial Supervisor
North American Stainless
04.2014 - 06.2019
- Supervised over 20 employees throughout 5 different warehouses at a major steel company. Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Forklift/Crane Operator
North American Stainless
10.2012 - 04.2014
- Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Followed top piling techniques when working with various types of piles to complete projects safely and on-time.
- Increased performance by safely and efficiently operating heavy machinery and equipment.
- Performed daily safety checks to achieve safe operating condition of equipment.
- Followed OSHA standards.
Bartender/Server Assistant
Hometown Pizza
03.2006 - 05.2010
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Set up advertising signs and displays on shelves, counters and tables.
Education
No Degree - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Gallatin County High School
Warsaw, KY05.2007
Skills
- Client Documentation
- Organizational Skills
- Information Security
- Multitasking Ability
- Verbal and Written Communication
- Progress Documentation
- Scheduling
- Telephone Etiquette
- Customer Service
- Paperwork Processing
- Data Collection
- Complaint Resolution
Timeline
Patient Care Advocate
Keplr Vision
05.2023 - Current
Front Desk Receptionist/Customer Service Representative
Dorman Products
09.2019 - 03.2023
Janitorial Supervisor
North American Stainless
04.2014 - 06.2019
Forklift/Crane Operator
North American Stainless
10.2012 - 04.2014
Bartender/Server Assistant
Hometown Pizza
03.2006 - 05.2010
No Degree - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Gallatin County High School
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