Heaven Juarez
San Diego,CA
Summary
Experienced Client Service Coordinator bringing two years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
Work History
Client Service Coordinator
AccentCare
- Responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners
- Functions as primary support for daily EVV and payroll functions
- Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction
- Coordinates utilization of Care Partner teams to ensure fill rate expectations met
- Researches and resolves payroll and billing questions under direction from the Client Service Manager
- Functions as liaison for Field Supervisors in communicating with payer Case Management teams
- Supports recruiting and onboarding needs of team.
Cashier and Server
El Tianguis Chula Vista
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Anticipated customer needs and provided them with high-quality services to ensure customer satisfaction.
Park Operations
Sea World Experience Mission Beach
01.2018 - 01.2020
- Guest services
- Greet and welcome customers
- Assist customer requests
- Custodian duties
- Ensure customer satisfaction with Sea World services.
Women’s Health Internship
Sharp Mary Birch Hospital for Women & Newborns
01.2017 - 06.2017
- Greet and welcome patients and families
- Assist patient's requests
- Transport patients to and from appointments within the hospital
- Prepare paperwork for patients being discharged
- Ensure patient satisfaction with the Sharp experience.
Education
Attending - Business
Grossmont Community College
El Cajon, CA05.2026
High School Diploma -
Health Sciences High & Middle College
San Diego, CA01.2020
Skills
- Proficient in basic computer applications
- Able to satisfy a tense customer with basic communication skills
CRM software knowledge
Scheduling and Planning
Client Relationship Building
Exceptional communication
Training and mentoring
Client Support
Follow-up skills
Teamwork and Collaboration
Timeline
Park Operations
Sea World Experience Mission Beach
01.2018 - 01.2020
Women’s Health Internship
Sharp Mary Birch Hospital for Women & Newborns
01.2017 - 06.2017
Client Service Coordinator
AccentCare
Cashier and Server
El Tianguis Chula Vista
Attending - Business
Grossmont Community College
High School Diploma -
Health Sciences High & Middle College
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