Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Kearns

Kutztown,PA

Summary

Proven to elevate client satisfaction and salon efficiency, from experience at Avanti Day Spa and Evnia Hair Studio showcases expertise in appointment scheduling and exceptional customer service. Mastering both cleanliness, time management and effective communication, I've significantly contributed to everyday operations and a welcoming atmosphere, embodying professionalism and keen attention to client needs and happiness. Can guarantee accurate scheduling, data entry, cash register operations, salon upkeep, and client satisfaction.

Overview

3
3
years of professional experience

Work History

Avanti Day Spa

Luda Conti
08.2023 - 02.2024
  • Enhanced client satisfaction by providing exceptional customer service.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Managed on average 30-50 incoming calls, emails, faxes, etc per day from costumers.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
  • Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
  • Assisted in training new hires on salon procedures and protocols ensuring a smooth transition into the workplace.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Evnia Hair Studio

Alexandra Moudatsos
11.2020 - 06.2023
  • Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
  • Streamlined salon operations for improved efficiency by maintaining an organized and updated calendar.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Processed payments accurately, handling cash/ card transactions and balancing daily sales reports.
  • Maintained client confidentiality while updating personal information records in the database accurately.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Enhanced customer satisfaction by providing thorough hair washes and scalp massages.

Education

High School Diploma -

Edison High School
Edison, NJ
06.2023

Associate of Arts - Cosmetology

Middlesex County Vocational School
Piscataway, NJ
06.2023

Skills

  • Appointment Scheduling
  • Excellent customer service
  • Professional Appearance
  • Cleanliness and sanitation
  • Knowledge of latest trends
  • Up-selling products
  • Cash Register Operation
  • Workspace Organization
  • Effective Communication
  • Client Confidentiality
  • Time Management

Timeline

Avanti Day Spa

Luda Conti
08.2023 - 02.2024

Evnia Hair Studio

Alexandra Moudatsos
11.2020 - 06.2023

High School Diploma -

Edison High School

Associate of Arts - Cosmetology

Middlesex County Vocational School

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Heaven Kearns