Summary
Work History
Education
Skills
Pronouns
References
Other Experiences
Personal Information
Affiliations
References
Timeline
Generic

Heaven Lee Monreal

San Antonio,TX

Summary

A hardworking young woman offering hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle a demanding workload. Committed job seeker with a history of meeting company needs through consistent and organized practices.

Work History

Hostess/Line Cook

Hungry Farmer Steakhouse & Uncle Barney’s
  • Communicated clearly with kitchen staff regarding customer orders.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Greeted guests upon arrival and escorted them to their tables.
  • Ensured compliance with health and safety regulations at all times.
  • Performed cleaning duties, such as wiping down tables, sweeping floors, restocking, and mopping.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Always moving in a fast-paced environment, switching from both sides of the restaurant to assist and maintain.

Tortilla Maker

Mama Margie's
  • I worked from 5 a.m. to 2 p.m., and stayed late when it got busy due to management needing extra help. Both full-time and part-time.
  • Moving for almost 15 hours during a shift while working in a fast-paced environment.
  • Assisted in training new staff members in proper operation of machinery used in production.
  • Ensured that all safety regulations were followed throughout the production process.
  • Maintained a safe, clean, and organized work environment for the next shift.
  • Kept detailed records of daily production activities and reported any issues to supervisors.
  • I made sure that each coworker got a break when needed, and I asked to switch places from front to back so that none got overheated.
  • Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.

Food Service Worker/Line Cook

Tláloc Food Truck
  • Greeted each customer with a friendly and approachable demeanor, and answered all of their food and health-related questions.
  • Assisted with handling food orders and ensuring that customers were satisfied with their interactions.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Monitored inventory levels of food items used during meal services.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Ensured that all foods were prepared according to health department regulations.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.

Cleaner/Maintenance Employee

Monreal Cleaning Service
  • Provide assistance to support residential and commercial cleaning operations for local apartments, bars, and single-family homes.
  • Assisted coworkers with team lifting of heavy equipment over 50 lbs.
  • Kept business entrances clean, tidy and professional in appearance.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Assisted with painting units for remodeling, or reselling.
  • Utilized cleaning products safely, following directions and instructions.
  • Worked on cleaning and fixing up houses, apartments, and bars.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Followed company uniform, performance and security policies with every job.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.

Pantry Volunteer

The Harlandale Sunshine Pantry
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Helped with prep, set up, and breakdown of community and public events.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Coordinated the distribution of supplies to schools, homes, and other locations.
  • Assisted with stocking and inventory of the pantry.
  • Maintain the flexibility to meet the daily changes in the deliveries.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Collaborated with other volunteers to create a positive work environment.
  • Assisted with fundraising efforts, including event planning and donor outreach.

Camp Counselor

Good Samaritan Center
  • Welcomed participants and directed to assigned areas.
  • Moved for over 10 hours, from early morning to late in the afternoon.
  • Lifted supplies and equipment over 40 lbs for special events and daily activities.
  • Implemented behavior management techniques, fostering a respectful and positive environment.
  • Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
  • Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Managed inventory and maintenance of camp equipment and supplies, ensuring resources were available and in good condition.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Acted as ambassador for camp to families by communicating about camper's experience.
  • Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Cleaned and made sure everything in the camp was stocked and prepped for the next day.
  • Ran errands for staff and employers.
  • Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
  • Assisted in developing weekly lesson plans for various age groups.

Education

High School Diploma -

Henry Ford Academy Alameda School For Art + Design
San Antonio, TX
06.2022

Associate of Science - Mortuary Science

San Antonio College
San Antonio, TX
05-2027

Skills

  • Adaptive learning
  • Guest relations
  • Guest service and support
  • Facilities preparation
  • Event setup and breakdown
  • Food and beverage background
  • Creativity and innovation
  • First aid training
  • Initiative and proactivity
  • Listening actively
  • Multitasking
  • Problem-solving aptitude
  • Adaptability and flexibility
  • Conflict mediation
  • Organizational skills for planning
  • Organizational Behavior Understanding
  • Observational skills
  • Strong organizational skills
  • Inventory control familiarity
  • Supply inventory control
  • Inventory control procedures
  • Production leadership
  • Product restocks
  • Stockroom maintenance
  • Workplace adaptability
  • Team collaboration
  • Safety compliance
  • Physical stamina
  • Workplace cleanliness
  • Unloading merchandise
  • Heavy product lifting
  • Heavy hauling
  • Heavy equipment maintenance
  • Lifting up to 50 lbs
  • Group reservations management
  • Seating arrangements
  • Personal presentation
  • Excellent time management skills
  • Seasonal time management

Pronouns

She/Her

References

  • Lotus Rios, (210) 668-3739
  • Leslie Centeno, (210) 385-8946
  • Terry Lee Armstrong, (210) 833-9886
  • Esther .M. Reschman, (210) 632-5265
  • Theo Gutierrez, (210) 843-0538

Other Experiences

  • Vibe Night Vendor, 07/13/22
  • Chalk In Up - Participant, 10/14/19 - 10/16/22
  • Siclovia - Participant, 09/16/19
  • Doodle For Google - Participate, 05/07/22

Personal Information

Hobbies: Artist (Mainly digital and traditional but open to any form of medium too!), Writer, Gaming, Reading (Online or hardcover, I always love a good book!)

Affiliations

  • Community Involvement - Volunteer work is something I have always done even at a young age to try and help my community through harsh times. Wether it be packing emergency bags for the unhoused during severe weather, to raise awareness about social issues, organize events and activities to raise funds for charities or just making sure a person in need is able to eat a proper meal and have clothes to wear.
  • Art - Any type of Medium; I have worked with printmaking, oil pastels, watercolors, graphic design, digital, ceramics, traditional, charcoals, animation, acrylics, and photography. Art has been in my life since I could pick up a crayon in daycare, and will continue to be a big part of my life despite the harsh criticism.
  • Art workshops - I took many art related work shops growing up so I could learn a thing or two, during high school I resumed those work shops to learn new techniques and methods that I can apply to my works.
  • Vendor - I did vendor quite a lot over the years and still do when I have the time. I used to vendor mainly to sell my art at small gatherings and participated in many art competitions throughout my high school years. I not only did art, but concessions, merch and marketing, being informational to those around me.
  • Creative Writing - Art is not the only hobby I managed to pick up over the years, I always had a thing for writing, wether it be to express my thoughts and ideas or more of a informational motive. During my first three years of college that's all I did, I could go on for pages.
  • Reading - Along with art and writing, reading was also a big part of my life. I would always had a book on me to read throughout my childhood, even as I got older. I always enjoy a good book, digital or hardcopy, doesn't matter to me.

References

References available upon request.

Timeline

Hostess/Line Cook

Hungry Farmer Steakhouse & Uncle Barney’s

Tortilla Maker

Mama Margie's

Food Service Worker/Line Cook

Tláloc Food Truck

Cleaner/Maintenance Employee

Monreal Cleaning Service

Pantry Volunteer

The Harlandale Sunshine Pantry

Camp Counselor

Good Samaritan Center

High School Diploma -

Henry Ford Academy Alameda School For Art + Design

Associate of Science - Mortuary Science

San Antonio College

Similar Profiles

  • Damia Love Campos

    Damia Love CamposDamia Love Campos

    Server at Hungry Farmer Steak HouseServer at Hungry Farmer Steak House

    View Profile
  • Gihan El Shafei

    Gihan El ShafeiGihan El Shafei

    Executive Secretary at USAID / ACDI – Farmer to Farmer Project (FtF)Executive Secretary at USAID / ACDI – Farmer to Farmer Project (FtF)

    View Profile
  • Wanda Rodriguez

    Wanda RodriguezWanda Rodriguez

    Customer Service Representative at Sprouts Farmer MarketCustomer Service Representative at Sprouts Farmer Market

    View Profile
Heaven Lee Monreal