Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Lee

Atlanta,GA

Summary

Hi! My name is Heaven, and I'm passionate about promoting a long lasting customer satisfaction by delivering quality service. I'm known to be a hardworking and passionate team player ready to help the team achieve the company's goals. I believed that my work experience and skills makes me the perfect candidate for your selection!

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Newrest
07.2023 - Current
  • Communications with Delta Airline Crew members upon delivery.
  • Handling and Ensuring that Proper Procedures are follow with Delta Airline products.
  • Utilizing company van to ensure delivery of goods to Delta Airline.
  • Training Crew Member and Supervising Product lines.
  • Check quality in Delta Products and Merchandise.

3rd Cook

Delaware North
09.2022 - 07.2023
  • Completed tasks efficiently under pressure during peak hours while maintaining focus on producing exceptional results consistently.
  • Aided in the training and working with new hires, sharing the knowledge of kitchen procedures and best practices from other Chef par ti & Sou Chefs .
  • Streamlined food preparation processes by implementing time-saving techniques without compromising dish quality.
  • Assisted in inventory management, contributing to cost control measures and minimal stock discrepancies.

Picker Packer

Lyneer Staffing
04.2022 - 09.2022
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.


Customer Service Representative

Newrest
04.2021 - 05.2021
  • Communications with Delta Airline Crew members upon delivery;
  • Handling and Ensuring that Proper Procedures are follow with Delta Airline products.
  • Utilizing company van to ensure delivery of goods to Delta Airline.
  • Training Crew Member and Supervising Product lines.
  • Check quality in Delta Products and Merchandise.

Customer Service Representative

Apex Systems
01.2021 - 04.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.

Wealth Management Associate

Morgan Stanley
09.2019 - 01.2021
  • Developed customized asset allocation models tailored to individual client needs, objectives, and risk tolerance levels.
  • Contributed valuable insights during team meetings based on thorough research of global economic developments.
  • Collaborated with team members to develop tailored investment strategies, resulting in increased client retention rates.
  • Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Client Service Representative

US Tech Solutions
09.2018 - 09.2019
  • Educated Morgan Stanley clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of Morgan Stanley customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.

Call Center Representative

Conduent
01.2018 - 09.2018
  • Learned and maintained in-depth understanding of CA Parks & Recreation along with service information to offer knowledgeable and educated responses to diverse customer questions.
  • Proactively Working towards one-call resolutions regarding customer issues and cases.
  • Educating customers on CA Parks Reserve California website, making camping reservation, navigating, and gaining access to services.
  • Collaborating with team members to share best practices and ways to improve overall team performance in meeting targets.
  • Approving, reserving, canceling, and canceling customer reservations upon request.

Client Support Representative

MMC Group
08.2017 - 01.2018
  • Enhanced customer satisfaction by promptly addressing and resolving client concerns.
  • Served as an escalation point for complex or high-priority cases, ensuring prompt resolution and customer satisfaction.
  • Maintained detailed records of client interactions, documenting all relevant information for future reference and analysis.
  • Increased client retention rates through consistent follow-up and relationship building efforts.
  • Provided empathetic yet professional assistance to customers experiencing technical difficulties or requiring guidance on product usage or features.
  • Reduced average call handle time by implementing effective problem-solving techniques.

3rd Cook

Chateau Brickyard
06.2017 - 08.2017
  • Completed tasks efficiently under pressure during peak hours while maintaining focus on producing exceptional results consistently.
  • Supported chef''s daily operations by accurately measuring ingredients and preparing dishes according to set recipes.
  • Handled multiple duties simultaneously including prep work, cooking stations support and final plating touches leading to successful daily operations.
  • Maintained safe working conditions by adhering to sanitation guidelines and following established safety procedures.
  • Provided backup support to other kitchen positions during staff shortages or high demand periods, demonstrating versatility and commitment to overall team success.

Customer Service Representative

DIRECTV
03.2017 - 05.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Loan Customer Service Representative

ACT Technology
12.2016 - 03.2017
  • Reduced loan approval times by conducting thorough credit assessments and risk evaluations for potential borrowers.
  • Implemented process improvements that reduced errors in documentation, increasing efficiency within the department.
  • Enhanced loan application processing by streamlining documentation and verification procedures.
  • Provided exceptional customer service, addressing borrower concerns and offering guidance on available loan options.
  • Managed a portfolio of loans, ensuring timely repayments and minimizing default rates.

Education

Bachelor of Science - Media Arts & Animation

The Art Institute of California-Sacramento
Sacramento, CA
06.2017

Skills

  • Data Collection
  • Paperwork Processing
  • Scheduling
  • Data Entry
  • Appointment Scheduling
  • Quality Assurance Controls
  • Administrative Support
  • Client Relations
  • Documentation
  • De-escalation Techniques
  • Customer Relations
  • Warehouse Logistics
  • Inventory Tracking
  • Shipping and Receiving
  • Loading and Unloading
  • Warehouse Organization
  • Quality Control
  • Operations Support
  • Sorting and Labeling
  • Microsoft Excel
  • Pallet Jacks
  • Basic Mathematics
  • Complex Problem-Solving
  • Stacking and Staging
  • Safety Training
  • Organizational skills
  • Multitasking
  • Teamwork and collaboration
  • Adaptability
  • Critical thinking
  • Customer service
  • Time management
  • Packaging and labeling
  • Conflict resolution
  • Production Documentation
  • Material Handling
  • Problem Solving
  • Microsoft Outlook
  • Receiving and Processing Shipments
  • Contamination Prevention
  • Surface Cleaning
  • Fine Dining
  • Sanitation
  • Food Presentation
  • Frying
  • Order Verification
  • Food Handling
  • Cooking
  • Supply Restocking
  • Hospitality and Service Industry Background
  • Beautiful Presentation of Food
  • Strong Attention to Safe Food Handling Procedures
  • Teamwork abilities
  • Food photography
  • Event catering
  • Portion control
  • Multitasking and Organization
  • Safe Food Handling
  • Teamwork and Collaboration
  • Food preparation
  • Cross-selling techniques
  • Decision-making abilities
  • Excellent communication
  • Fraud detection skills
  • Customer service orientation
  • Strong analytical skills
  • Relationship building
  • Active listening
  • Empathy and patience
  • Professionalism and integrity
  • Adaptability and flexibility
  • Document review competency
  • Client Support
  • Customer Support
  • Service Recommendations
  • Account Management
  • Order Processing
  • Outbound Calling
  • Product Knowledge
  • Quality Assurance
  • Conflict Resolution
  • Professionalism
  • Escalation Management
  • Stress Management
  • Meeting Deadlines
  • Customer Focus

Timeline

Customer Service Representative

Newrest
07.2023 - Current

3rd Cook

Delaware North
09.2022 - 07.2023

Picker Packer

Lyneer Staffing
04.2022 - 09.2022

Customer Service Representative

Newrest
04.2021 - 05.2021

Customer Service Representative

Apex Systems
01.2021 - 04.2021

Wealth Management Associate

Morgan Stanley
09.2019 - 01.2021

Client Service Representative

US Tech Solutions
09.2018 - 09.2019

Call Center Representative

Conduent
01.2018 - 09.2018

Client Support Representative

MMC Group
08.2017 - 01.2018

3rd Cook

Chateau Brickyard
06.2017 - 08.2017

Customer Service Representative

DIRECTV
03.2017 - 05.2017

Loan Customer Service Representative

ACT Technology
12.2016 - 03.2017

Bachelor of Science - Media Arts & Animation

The Art Institute of California-Sacramento

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Heaven Lee