Heaven-Leigh Allman
Jacksonville,FL
Summary
Experienced dental administrator and assistant with a strong focus on professionalism and efficiency. Proven track record in enhancing customer satisfaction and optimizing office workflows. Expertise in dental software and team building fosters patient-centered environments. Knowledgeable in HIPAA compliance and conflict resolution, committed to improving team performance and patient care.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Lead Dental Administrator/Expanded Functions Dental Assistant
Airway Dental and More
Jacksonville, FL
12.2024 - 01.2026
- Sterilized dental instruments using autoclaves and ultrasonic cleaners.
- Performed chair-side duties, such as handing instruments and materials to dentists and keeping patients' mouths dry and clear by using suction or other devices.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Maintained accurate files and records for front office, ensuring efficient access to information.
- Mentored newly hired employees on various company programs, enhancing their onboarding experience.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Processed invoices, payments, and incoming and outgoing mail.
- Trained new administrative staff on office procedures and software systems, streamlining the onboarding process.
Front Office Administrator
Center for Dental Excellence
Fleming Island, FL
09.2022 - 04.2024
- Managed front desk operations to facilitate smooth patient flow and efficient scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Handled confidential information with discretion while adhering to HIPAA standards.
- Created invoices, tracked payments, and reconciled accounts receivable weekly to maintain accurate financial records.
Customer Service Staff Member
Publix
Jacksonville, FL
03.2021 - 10.2022
- Resolved customer complaints and issues through effective problem-solving.
- Adhered to all company policies related to customer service standards and procedures.
- Trained new staff on customer service procedures to ensure consistent service delivery.
- Coordinated front-end operations during absence of customer service team leader.
- Performed daily bookkeeping procedures such as balancing and reconciling cash drawers.
- Prepared deposits such as cash, checks, and other forms of tender.
Daycare Assistant
Baymeadows Christian Academy
Jacksonville, FL
08.2020 - 03.2022
- Contributed to safe and nurturing environment for children of varying ages.
- Created positive relationships with all families by actively listening and responding to their questions or concerns.
- Engaged with parents to share insights on daily activities and children's behaviors.
- Maintained cleanliness of classrooms by sterilizing and disinfecting toys and surfaces regularly.
- Developed positive relationships with colleagues through collaborative work strategies.
- Performed general personnel functions, such as supervision, training and scheduling.
Education
High School Diploma -
Duval Charter School
Jacksonville, FL06.2021
Skills
- Dental Software Proficiency
- Insurance Billing
- HIPAA Compliance
- Patient Education
- Customer Service
- Time Management
- Decision Making
- Team Building
- Conflict Resolution
- Professionalism
- Microsoft Word
- Insurance processing
Certification
HIPAA Compliance
References
Available upon request
Timeline
Lead Dental Administrator/Expanded Functions Dental Assistant
Airway Dental and More
12.2024 - 01.2026
Front Office Administrator
Center for Dental Excellence
09.2022 - 04.2024
Customer Service Staff Member
Publix
03.2021 - 10.2022
Daycare Assistant
Baymeadows Christian Academy
08.2020 - 03.2022
High School Diploma -
Duval Charter School