Heaven-Leigh Andrews

Restaurant General Manager

Pizza Hut - 041288

Middletown, Ohio

08.2024 - Current

Encouraged patron loyalty by emphasizing customer-focused approach by staff.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Monitored daily operations to ensure adherence to established policies and procedures.
Analyzed sales figures and trends to develop sales strategies that maximize profits.
Performed accurate monthly inventories of supplies and equipment, including food and beverage
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided direction, guidance and motivation to team members.
Created weekly work schedules according to staffing needs.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Delegated work to staff, setting priorities and goals.
Optimized profits by controlling food, beverage and labor costs.
Worked in close collaboration with team members to ensure customers received high-quality service.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Ensured compliance with health, safety and sanitation standards.
Scheduled staff shifts and monitored labor costs.
Recruited, trained and supervised staff members.
Trained new employees to perform duties.
Assisted in resolving any disputes between customers or employees.
Worked effectively in team environments to make the workplace more productive.