Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heaven McQueen

Fort Lauderdale,FL

Summary

Dedicated and compassionate professional with experience in healthcare, front desk operations, and customer service. Proven ability to support diverse populations—including those with mental health and substance use challenges—while maintaining professionalism, empathy, and confidentiality. Skilled in managing high-volume environments, appointment scheduling, multitasking, and clear communication. Passionate about helping others and contributing to a positive team culture.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Front Desk Receptionist

One solution
Plantation, Florida
01.2025 - Current

  • Greet and check in patients with professionalism and care.
  • Schedule appointments, verify insurance, and manage daily call volume.
  • Maintain organized, welcoming reception area for staff and visitors.
  • Collaborate with clinical team to ensure smooth patient flow.
  • Scheduled appointments and maintained the front desk calendar accurately.
  • Managed incoming calls, directing them to appropriate departments efficiently.
  • Supported administrative tasks by filing documents and managing office supplies.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Front Desk Receptionist

Broward Health
Fort Lauderdale, Fl
02.2023 - 01.2025

  • Managed patient intake, appointment scheduling, and front office support.
  • Frequently interacted with patients managing mental health challenges.
  • Maintained confidentiality and supported a calm, organized environment.
  • Handled multiple phone lines, data entry, and follow-up communications.
  • Greeted visitors and clients with a friendly and professional demeanor.
  • Collaborated with team members to enhance overall customer service experience.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Customer Service Representative

Publix
Fort Lauderdale
08.2021 - 03.2023

  • Delivered top-tier customer support and resolved concerns efficiently.
  • Handled transactions, refunds, and escalated issues with professionalism.
  • Recognized for reliable attendance and teamwork in a fast-paced setting.

Education

Piper
Sunrise, FL

Skills


  • Behavioral Health Experience
  • Front Desk & Reception Operations
  • Appointment Scheduling
  • Insurance Verification
  • Conflict Resolution & Customer Service
  • Time Management & Multitasking
  • Microsoft Office & Electronic Systems
  • Patient Communication & Support
  • Attention to Detail
  • Phone Etiquette & Call Managem

Certification

  • CPR / BLS Certified

Timeline

Front Desk Receptionist

One solution
01.2025 - Current

Front Desk Receptionist

Broward Health
02.2023 - 01.2025

Customer Service Representative

Publix
08.2021 - 03.2023

Piper

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