Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heaven Michel

Summary

Organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Highly proactive and goal-oriented, with strong time management and problem-solving skills. Recognized for reliability, adaptability, and a quick ability to learn and apply new skills. Committed to contributing to team success and supporting organizational growth through dedication and initiative.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Agent Representative

Teleperformance USA
06.2025 - 09.2025
  • Assisted customers with inquiries, ensuring accurate information delivery and prompt resolution of issues.
  • Collaborated with team members to streamline workflow processes, improving overall efficiency in customer support operations.
  • Adapted quickly to new software tools, enhancing technical proficiency and supporting team training efforts.

Volunteer

SOBEWFF
02.2024 - 02.2025
  • Assisted in organizing logistics for large-scale events, ensuring smooth operations and attendee satisfaction.
  • Collaborated with team members to set up venues, including staging, lighting, and seating arrangements.
  • Supported guest registration processes, efficiently managing check-in and distributing materials.
  • Facilitated communication between volunteers and event coordinators to streamline tasks and enhance coordination.
  • Trained new volunteers on operational procedures and best practices for event execution.
  • Monitored inventory levels of supplies, coordinating timely replenishment for uninterrupted service during events.

Sales Associate

Walmart
08.2022 - 10.2023
  • Monitor inventory levels and report shortages or overstocks to management
  • Respond to customer inquiries and resolve complaints professionally
  • Collaborate with team members and management to meet store goals

Education

Associate Of Applied Arts - Biology

Indian River State College
Ft. Pierce, FL
04.2023

Bachelor Of Science - Biomedical Engineering

Florida International University
Miami, FL

Skills

  • Effective time management
  • Goal-oriented mindset
  • Training and mentoring
  • Customer service
  • Multitasking and organization
  • Team collaboration
  • Critical thinking
  • Verbal and written communication
  • Adaptability and flexibility
  • Problem resolution
  • Team development
  • Data collection
  • Research

Certification

Biotechnician Assistant Credential

Biotility

Issued May 2023 • Expires May 2028

Credential ID 74521172

Timeline

Agent Representative

Teleperformance USA
06.2025 - 09.2025

Volunteer

SOBEWFF
02.2024 - 02.2025

Sales Associate

Walmart
08.2022 - 10.2023

Associate Of Applied Arts - Biology

Indian River State College

Bachelor Of Science - Biomedical Engineering

Florida International University

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