Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Monacelli

Medford,OR

Summary

Diligent individual with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Overview

7
7
years of professional experience

Work History

Server

Chadwicks Restaurants
01.2023 - 06.2023
  • grammar and spelling.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Server

Olive Garden
04.2021 - 09.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Increased sales significantly by upselling higher-end products to customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales

Third-Party Propositional Player

Knighted Ventures
07.2019 - 08.2020
  • Resolved slot machine tilts and coin jams.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Reported underage gambling, intoxication or disruptive behavior.
  • Scanned winning tickets to calculate payouts.
  • Notified security staff of suspected cheating, fraud and security concerns.
  • Monitored casino operations and patron behavior for suspicious activity.

Assistant

Veterans Affairs
10.2016 - 09.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.

Education

High School Diploma -

Rogue Community College
Medford
06.2024

Skills

  • Customer Service and Rapport
  • Relationship Building
  • Safety Standards
  • Financial Management
  • Documentation and Recordkeeping
  • Inventory Management
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Spanish Fluency
  • 50 wpm Typing Speed
  • Computer Proficiency
  • Membership Inquiries and Renewals

Timeline

Server

Chadwicks Restaurants
01.2023 - 06.2023

Server

Olive Garden
04.2021 - 09.2022

Third-Party Propositional Player

Knighted Ventures
07.2019 - 08.2020

Assistant

Veterans Affairs
10.2016 - 09.2019

High School Diploma -

Rogue Community College

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Heaven Monacelli