Heaven Morgan

Took time off of work to recover and focus on my child until I was able to go back.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Monitored progress and documented patient health status changes to keep care team updated.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Conducted performance evaluations and provided constructive feedback to employees.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Defined clear targets and objectives and communicated to other team members.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed detailed plans based on broad guidance and direction.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to build rapport and loyalty.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds in accordance with store policy.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used in-store system to locate inventory and place special orders for customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed efficient cash register operations.
• Monitored customers for signs of security concerns and escalated issues to management.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Enhanced rapport with customers to promote trust and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to build rapport and loyalty.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used in-store system to locate inventory and place special orders for customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed efficient cash register operations.
• Monitored customers for signs of security concerns and escalated issues to management.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.