Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heaven Mulkulu

Houston,TX

Summary

Proven track record of enhancing team collaboration and customer satisfaction at CHAVARANDA Pharmacy, leveraging strong problem-solving and organizational skills. Increased client retention through exceptional service and effective communication. Skilled in multitasking and fostering positive environments, demonstrating a commitment to excellence and continuous improvement.

Overview

6
6
years of professional experience

Work History

Volunteered in the YMCA

YMCA
06.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

General Secretary

Youth Association in ZIMBABWE
06.2021 - 02.2023
  • Enhanced company-wide communication by distributing important information and timely updates.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.

Assistant Sales Manager

CHAVARANDA Pharmacy
01.2019 - 04.2020
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.

Education

High School Diploma -

Mount Cylinder High School
Chipinge, Zimbabwe
01.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking Abilities
  • Computer Skills
  • Organizational Skills

Languages

English
Professional Working
French
Professional Working
Swahili
Professional Working
shona
Full Professional
RINGALA
Full Professional
ndebele
Full Professional

Timeline

Volunteered in the YMCA

YMCA
06.2024 - Current

General Secretary

Youth Association in ZIMBABWE
06.2021 - 02.2023

Assistant Sales Manager

CHAVARANDA Pharmacy
01.2019 - 04.2020

High School Diploma -

Mount Cylinder High School

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Heaven Mulkulu