Heaven Murphy

Project Coordinator

PGT Solutions

05.2020 - Current

Managed and coordinated multiple projects simultaneously, maintaining clear communication with internal teams and leadership to ensure timely completion and alignment with company goals.
Developed and implemented 7 leadership Standard Operating Procedures (SOPs) to enhance workflow efficiency and support CMMI certification readiness.
Created and maintained process documentation, tracking systems, and performance repositories to monitor deliverables, project milestones, and outcomes.
Collaborated with external clients and nonprofit partners to improve customer relationship management processes, using Salesforce to streamline data tracking, communication, and service delivery.
Partnered with stakeholders to design and refine CRM workflows that enhanced client engagement, donor management, and reporting accuracy.
Collaborated across departments—including HR, Accounting, Marketing, and Executive Leadership—to coordinate schedules, manage priorities, and drive key initiatives forward.
Supported executive leadership operations, including meeting coordination, document management, and preparation of project summaries and reports.
Led the restructuring of HR operations, developing onboarding materials for over 35 new hires, revising internal policies, and improving process consistency.
Oversaw corporate giving programs and managed relationships with nonprofit partners to expand outreach and strengthen community engagement.
Coordinated marketing and rebranding projects, designing internal and external communications, presentations, and social media content using Canva and PowerPoint.
Assisted in maintaining the company’s Hostinger-managed website, ensuring updates were accurate, compliant, and aligned with brand standards.
Organized internal and external meetings, managed email correspondence, and provided administrative support to ensure smooth project execution.
Tracked key initiatives and maintained detailed documentation to support accountability, transparency, and process improvement across the organization.
Developed a centralized repository for past performance documentation to support proposal development and government contracting readiness.
Helped establish standardized processes and documentation workflows to support the organization’s pursuit of CMMI certification and improved operational efficiency.