Heaven Nunez
Dallas,TX
Summary
Efficient settlement coordinator with 3 years of law firm experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
IISD
08.2019 - 05.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Receptionist to Settlement Coordinator
The Lidji Firm
08.2020 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Communicate with clients to extend offers and explain the settlement process.
- Responded to customer concerns and questions on daily basis.
- Draft case expenses, settlement disbursements and sent out reduction requests to any/all LOP providers and lien holders such as health insurance, The Attorney General, etc.
- Update settlement excell sheet accordingly.
- Meet with the attorney often to discuss settled case which are ready to be disbursed.
- Communicate with insurance companies and other law firms to move forward with the settlement process by ensuring that we have all the settlement documents finalized.
Cashier/Customer Service
Boston Market
01.2016 - 01.2018
- Greet and attend customers, answer incoming calls, take customer orders/payment.
- Present a positive attitude to all customers and employees.
- Processed customer orders and accurately handled payment transactions.
- Work as a team to ensure satisfy customer needs during peak hour.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Restock and organize merchandise and keeping work station tidy and presentable.
- Clean lobby and restrooms once the restaurant has closed.
Education
High school diploma -
Irving High School
Irving, TX05.2017
Skills
- Settlement Agreements/Documents
- High-Volume Environments
- File Management
- Customer Contact
- Microsoft Word/Excell
- Bilingual
- Professional Telephone Etiquette
- Customer Relationship Management/Customer Satisfaction
- Data Collection
- Outlook
- Attorney Communication/Legal Documentation
- Scanning/Mail Sorting
Timeline
Receptionist to Settlement Coordinator
The Lidji Firm
08.2020 - Current
Substitute Teacher, K-Eighth Grade
IISD
08.2019 - 05.2020
Cashier/Customer Service
Boston Market
01.2016 - 01.2018
High school diploma -
Irving High School
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