Heaven Rivera
Elizabeth,NJ
Summary
Dynamic aquatics professional with extensive experience at Starfish Aquatic Club, excelling in aquatic management and team leadership. Proven track record in developing engaging programs that increased community participation and revenue. Skilled in pool maintenance and customer service, fostering strong relationships and ensuring safety standards are met. Committed to staff training and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Aquatics Director
Starfish Aquatic Club
Elizabeth, NJ
06.2023 - Current
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.
- Evaluated program effectiveness using participant feedback surveys to make data-driven decisions on future programming adjustments or additions.
- Built a high-performing team of lifeguards and instructors by providing ongoing training, feedback, and professional development opportunities.
- Recruited and retained top talent in the aquatics field through competitive compensation packages, professional development opportunities, and a supportive work culture.
- Increased revenue by identifying new business opportunities, securing sponsorships, and organizing fundraising events for the aquatics center.
- Maximized pool usage efficiency by strategically scheduling classes based on demand patterns.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
Site Supervisor
Starfish Aquatic Club
Elizabeth, NJ
01.2021 - 06.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Resolved issues among team members to keep employees on task.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided onsite training to help develop employee skills.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
Education
High School Diploma - Maritime Studies
New York Harbor School
New York, NY2017
Skills
- Water safety expertise
- First aid proficiency
- Adaptive programming
- Scheduling coordination
- Pool maintenance
- Facility oversight
- Swimming instruction
- Certification compliance
- Swim team coaching
- Lifeguard training
- Aquatic management
- Staff training
- Certified lifeguard
- Diving instruction
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
- Team leadership
- Effective communication
- Team building
- Decision-making
- Adaptability and flexibility
- Safety protocols
- Coaching and mentoring
- Self motivation
- Professionalism
- Staff supervision
Certification
New York State boating license
American Red Cross CPR/AED
American Red cross Lifeguard/First aid
American Red Cross Wsi safety trainer
Timeline
Assistant Aquatics Director
Starfish Aquatic Club
06.2023 - Current
Site Supervisor
Starfish Aquatic Club
01.2021 - 06.2023
High School Diploma - Maritime Studies
New York Harbor School