Heaven Ruiz Lopez
Commerce City,CO
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Amazon Warehouse Associate
Amazon
06.2022 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Checked packages and merchandise for damage and notified management.
- Efficiently helped move over 1200 carts of merchandise through warehouse each night .
Front Desk Office Manager
American Furniture Warehouse Co
06.2017 - 07.2020
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Assisted with other employees I.E. Salesman and floor management with technical and/or payment related problems.
- Daily audit of financed tickets through a third party.
- Personally responsible (on shift ) of all cash coming in and out of safe/cashiers' drawers .
- Supervised and performed human resource management functions for 5 subordinates
- Maintained financial accuracy when handling over $50,000 in revenue each day
Education
High School Diploma -
Standley Lake High School
Westminster, CO05.2015
Skills
- Customer Transactions
- Customer Relations
- Cooperative Attitude
- Work Task Prioritization
- Cash Drawer Management
- Resolving Discrepancies
- Conversant in Spanish
- Advising and Coaching
- Check Cashing
- Quality Standards
- Issue and Conflict Resolution
- Financial Management
Certification
- Licensed Support Gaming License - 8/6/2022-8/6/2024
Timeline
Amazon Warehouse Associate
Amazon
06.2022 - Current
Front Desk Office Manager
American Furniture Warehouse Co
06.2017 - 07.2020
High School Diploma -
Standley Lake High School
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