Heaven Schofield
Waverly,New York
Summary
Proven track record in enhancing patient wellbeing and safety at Guthrie Robert Packer Hospital, leveraging skills in compassionate care and HIPAA compliance. Excelled in emergency response and patient observation, significantly improving patient satisfaction. Demonstrates strong empathy and professional bedside manner, ensuring high-quality care and support.
Overview
2025
2025
years of professional experience
Work History
PCA
Sayre Personal Care Center
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
Cashier
Smokin Joes Tobacco Shop
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Manager
Burger King
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Unit Clerk/ Patient Care Partner
Guthrie Robert Packer Hospital
01.2022 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Charted vital signs and added telemetry strips to charts.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Completed daily charge reconciliation to keep billing current and accurate.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Recognized potential emergencies through vigilant observation of subtle changes in patient conditions, initiating rapid response measures when necessary.
- Monitored vital signs, recorded accurate patient data, and reported changes in condition to the appropriate healthcare professionals for prompt intervention.
- Provided emotional support and encouragement to patients and their families during difficult situations.
- Ensured a safe and clean environment by adhering to infection control protocols, reducing risks of hospital-acquired infections.
- Enhanced patient satisfaction by providing compassionate and attentive care to individuals in various medical settings.
- Fostered a supportive team environment by consistently offering assistance and encouragement to colleagues during challenging situations.
- Performed routine nursing procedures such as wound dressing changes, catheter care, and blood glucose monitoring under the supervision of a registered nurse or physician.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered high-quality care to Type patients in hospital facility.
Education
Health Sciences
Lackawanna College
Towanda, PASkills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Compassionate Care
- Vital signs monitoring
- HIPAA Compliance
- Meal Preparation
- End of life care
- Continuing education
- Medical terminology knowledge
- Seizure Precautions
- Feeding Assistance
- Emergency Response
- Patient Observation
- Mobility Assistance
- ADL support
- Patient Services
- Infection control standards
- Infection prevention
- Qualified in patient transport
- Professional Bedside Manner
- Catheter Care
- Sterilization techniques
- Blood Glucose Monitoring
- Specimen Collection
- Hospice and palliative care
- Data Collection
- Medical Equipment Operation
- Calm Under Stress
- Time Management
- Care Monitoring
- Empathy and Compassionate Care
- Patient-focused care
- Personal Care Aide (PCA)
- Patient Care
- Attention to Detail
- Direct Patient Care
- Light Housekeeping
- Patient relationship building
- Patient Safety Management
- CPR Certification
- Basic Life Support
- Recording vital signs
- Family Communication
- Oral Hygiene
- Collecting vital signs
- Transporting patients
- Certified in CPR/AED
- Patient Positioning
- Home Care Aide (HCA)
- Patient Care Technician
Timeline
Unit Clerk/ Patient Care Partner
Guthrie Robert Packer Hospital
01.2022 - Current
PCA
Sayre Personal Care Center
Cashier
Smokin Joes Tobacco Shop
Manager
Burger King
Health Sciences
Lackawanna College
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