Heaven Schumacher
Sioux City,IA
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
UnityPoint Health
Sioux City, USA
03.2025 - Current
- Assist with:
- Vitals (blood pressure, pulse, respirations O2, temperature etc)
- Ambulation of patients
- Blood sugar
- In take of meals and drinks
- Hygiene, dressing, eating.
- Repositioning
- Output of Bodily fluids
Youth Development Professional
Boys and Girls Clubs of Siouxland
Sioux City, USA
07.2023 - 05.2025
- Work with children aged 1st-12th grade to provide after school or during summer care while parents are working
- Approached conflicts and crisis situations in calm and professional way.
- Provided homework help and tutoring in specific subjects.
- Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength.
- Oversaw safety and security of each youth under supervision.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Supervised youth group members to maintain organized and safe environment.
- Documented actions and incidents associated with youth program participants.
- Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
Retail Associate
JCPenney
Sioux City, USA
01.2023 - 06.2023
- Retail associate. Work on registers and occasionally on sales floor with recovery
CNA - Certified Nursing Assistant
Embassy Rehab and Care Center
Sergeant Bluff, USA
04.2022 - 12.2022
- Cleaned rooms and floors
- Worked in a nursing home
- Assisted residents with daily routines: feeding, dressing and walking
- Aided in lifting residents when necessary
Education
West High School
Sioux City, IASome College (No Degree) - Certified Nursing Assistant
Western Iowa Tech Community College
Sioux City, IASocial Work
Buena Vista University
Storm Lake, IASkills
- Public speaking
- First Aid/CPR
- Problem-solving
- Microsoft office
- Training & Development
- Leadership
- Communication
- Basic math
Timeline
Patient Care Technician
UnityPoint Health
03.2025 - Current
Youth Development Professional
Boys and Girls Clubs of Siouxland
07.2023 - 05.2025
Retail Associate
JCPenney
01.2023 - 06.2023
CNA - Certified Nursing Assistant
Embassy Rehab and Care Center
04.2022 - 12.2022
Social Work
Buena Vista University
West High School
Some College (No Degree) - Certified Nursing Assistant
Western Iowa Tech Community College