Heaven Scott
Summary
Results-driven professional with extensive experience in team leadership and customer engagement. Skilled in performance feedback and conflict resolution, with a track record of delivering training programs that elevate team capabilities and drive sales growth.
Overview
6
6
years of professional experience
Work History
Service and Engagement Team Leader
Target
Latham, New York
09.2024 - Current
- Motivated team members to enhance customer satisfaction and loyalty, contributing to retention and growth.
- Resolved customer inquiries to improve service quality. and complaints with clear communication.
- Coordinated staff schedules to improve floor coverage and customer service.
- Coordinated team activities to enhance workflow efficiency.
Specialty Sales Team Leader
Target
Amsterdam, New York
05.2022 - 09.2024
- Developed and delivered training programs for new team members on customer service and sales techniques to enhance team capabilities.
- Monitored daily sales activities and offered constructive feedback to team members, fostering continuous improvement.
- Remained consistent by setting team goals, recognizing performance, and rewarding hard work.
- Coordinated promotional events that increased sales and strengthened customer engagement.
Closing Team Leader
Target
Amsterdam, New York
01.2022 - 05.2022
- Resolved customer inquiries and complaints promptly to maintain a positive shopping experience.
- Collaborated with management to streamline processes and improve team efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Seasonal Style Consultant
Target
Amsterdam, New York
10.2020 - 01.2022
- Collaborated with team members to enhance support for seasonal sales and events.
- Built customer relationships through regular engagement and service.
- Maintained cleanliness of styling area to ensure a welcoming environment for customers. and fitting rooms clean and organized.
- Managed inventory to ensure organized and readily available stock.
Education
High School Diploma -
Schalmont
Schenectady, NY06-2021
Skills
- Customer satisfaction
- Training development
- Performance feedback
- Leadership
- Work Planning and Prioritization
- Time management
- Documentation and reporting
- Conflict resolution
- Teamwork and collaboration
- Communication skills
- Stock organization
Timeline
Service and Engagement Team Leader
Target
09.2024 - Current
Specialty Sales Team Leader
Target
05.2022 - 09.2024
Closing Team Leader
Target
01.2022 - 05.2022
Seasonal Style Consultant
Target
10.2020 - 01.2022
High School Diploma -
Schalmont