Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heaven Sneed

Arlington

Summary

Dynamic shift leader with over 5 years of experience in the food and beverage industry, specializing in staff coordination and optimizing store operations for maximum efficiency. Expertise in conflict resolution and staff training, complemented by a strong background in barista services. Committed to enhancing customer experiences while maintaining exceptional service standards in fast-paced environments. Highly organized Front Desk Receptionist with outstanding multitasking, time management, and customer service skills, dedicated to supporting team members and effectively resolving challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Sheraton Hotel
10.2024 - Current
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Barista

Starbucks
10.2024 - 06.2025
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew.
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience.

Shift Leader

White Rhino Coffee
11.2023 - 09.2024
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Barista

Starbucks
03.2022 - 08.2022
  • At Starbucks I prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brews. Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks.

Education

Associate of Arts - History

Dallas College Mountain View
Grand Prairie, TX
06-2026

Skills

  • Attendance oversight
  • Shift reporting
  • Labor and food cost control
  • Cash handling
  • Staff development
  • Training and mentoring
  • Strategic planning
  • Espresso machine operation
  • Exceptional customer service

Certification

  • Food Handler Certification
  • January 2024 to January 2027

Timeline

Front Desk Receptionist

Sheraton Hotel
10.2024 - Current

Barista

Starbucks
10.2024 - 06.2025

Shift Leader

White Rhino Coffee
11.2023 - 09.2024

Barista

Starbucks
03.2022 - 08.2022

Associate of Arts - History

Dallas College Mountain View

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