Heaven Soto
El Campo,TX
Summary
Dynamic administrative professional with a proven track record at VonDerAu Ford, excelling in customer service and data entry. Skilled in problem-solving and team development, I enhance operational efficiency and foster strong client relationships. Known for maintaining confidentiality and organizing files, I thrive in fast-paced environments while ensuring accuracy and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
VonDerAu Ford
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Keep up with inventory and update inventory for the company website.
Shift Manager
Dairy Queen
11.2022 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate them toward more efficient work.
- schedule building
- cash handling
Sales Associate
Walmart
09.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
El Campo High School
El Campo, TXSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Filing
- Cash handling
- Decision-making
- Customer service focus
- Energetic and enthusiastic
- Team development
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Problem-solving
Certification
- CNP - Certified Notary Public
Timeline
Administrative Assistant
VonDerAu Ford
03.2024 - Current
Shift Manager
Dairy Queen
11.2022 - 03.2024
Sales Associate
Walmart
09.2021 - 11.2022
El Campo High School
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