Heaven Talley
Hackensack,NJ
Summary
Organized office professional with top-notch administrative skills and solid background in Health care industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
9
9
years of professional experience
Work History
Unit Clerk
Complete Care Rehab Subacute Facility
08.2023 - Current
- Scan patient medical records into EMR
- Clerical support functions to Provider and Nursing staff
- Faxes physicians orders daily upon patient arrival
- Completes daily transfers of the patient vital signs & weights from the daily logs to the residents charts
- Schedules appointments with physicians for residents and communicates with nursing staff
- Assist with checking online reports in EMR
- Provide highest quality service to residents and families in caring and compassionate atmosphere which recognizes individuals needs and rights
- Acts as relief receptionist when needed.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Coordinated schedules for medical staff, optimizing workflow efficiency within unit.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Facilitated timely transfer of patients within facility by coordinating bed assignments and communicating with appropriate departments.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Aided in training of new hires by sharing knowledge and best practices acquired from years of experience.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Administrative Assistant
C&V IT Solutions
04.2021 - 08.2023
- EPIC software Management in scheduling meetings, appointments, and coordinating with hospitals for contractor Organization and maintaining of digital and physical administrative records Coordination of logging support tickets and following up on resolutions in a timely manner to assist staff members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Human Resources
FILA North America
02.2020 - 04.2021
- E-commerce Administrative support to senior executives, including managing calendars, scheduling meetings, arranging travel, and handling correspondence Order Processing and Inventory Management including processing orders and maintaining inventory levels of Fila products Providing exceptional customer service to clients and distributors addressing inquiries, resolving issues, and ensuring customer satisfaction E-commerce including sales, marketing, operations, facilitating seamless business operations and achieving organizational objectives.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
Step It Up Entertainment
04.2018 - 02.2020
- Providing administrative support to Senior executives and music industry professionals, including managing calendars, scheduling meetings, and handling correspondence
- Artist Relations working day to day with artists, agents, and talent managers, coordinating schedules, handling inquiries, and facilitating communication between artists and label representatives
- Event coordinating music label events, including album release parties, promotional events, and artist showcases, managing logistics, guest lists, and onsite coordination
- Budget tracking and expense management assisting with budget tracking, expense reconciliation, and invoice processing, ensuring timely payment to vendors, contractors, and service providers.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Childcare Provider
Rosario Family
01.2015 - 01.2018
- Provided childcare for the Rosario family after school, weekends, and during school vacations.
- Worked with parents one-on-one to address individual needs of children in care.
- Coordinated playdates and outings to meet children's physical and social needs.
- Assisted children with homework and quizzed on subject matter to prepare for upcoming tests.
- Maintained detailed records of each child''s progress, sharing updates regularly with parents during check-ins or conferences.
- Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
Teachers Aide
Assistant Catechist Volunteer Holy Trinity Church
10.2014 - 01.2015
- Acted as teachers aide at local church during the CCD school year assisting with preparation of Sunday school lessons.
- Enhanced student understanding of religious texts by incorporating storytelling and relatable examples into lessons.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of students.
- Created and implemented programs to promote philosophy and religious studies to students.
- Evaluated student progress through assessments and provided constructive feedback, leading to improved learning outcomes.
Education
Bachelor of Arts - Liberal Arts And General Studies
College of Mount Saint Vincent
The Bronx, NY05.2023
High School Diploma -
Paramus Catholic High School
Paramus, NJ06.2019
Skills
- Epic Proficient
- Customer service
- Communication skills
- Microsoft Office
- Windows
- Apple OS
- Google Drive
- Artistic component skills
- Spanish (Intermediate)
- Medical Records Verification
- Arranging transportation
- Medical Charting
- Office Coordination
Awards
- Bachelor's Degree
- High School Diploma
- First Honors 2018-2019
- Rotary Club of Hackensack Scholarship Recipient
Timeline
Unit Clerk
Complete Care Rehab Subacute Facility
08.2023 - Current
Administrative Assistant
C&V IT Solutions
04.2021 - 08.2023
Human Resources
FILA North America
02.2020 - 04.2021
Administrative Assistant
Step It Up Entertainment
04.2018 - 02.2020
Childcare Provider
Rosario Family
01.2015 - 01.2018
Teachers Aide
Assistant Catechist Volunteer Holy Trinity Church
10.2014 - 01.2015
Bachelor of Arts - Liberal Arts And General Studies
College of Mount Saint Vincent
High School Diploma -
Paramus Catholic High School
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