Heaven Thomas
FWC Preschool
Lakeland,FL
1
Language
1
Certification
4
years of professional experience
Dynamic and dedicated professional with experience as a Preschool Teacher at FWC Preschool, skilled in fostering positive relationships with families and enhancing communication. Proficient in Spanish language development, I excel in creating engaging learning environments while effectively managing classroom dynamics and addressing individual needs. Committed to delivering exceptional service and support.
Work History
Preschool Teacher
1 Year 3 Months- Managed classroom routines to maintain safe, organized, and engaging learning environment.
- Communicated daily updates with parents regarding behavior, activities, and classroom concerns.
- Reinforced positive behavior through clear instructions, encouragement, and redirection strategies.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Established positive communication with parents in daily conversation and formal conferences.
- Collaborated with teaching staff to support individualized needs and classroom expectations.
Patient Access Representative
1 Year 6 Months- Registered patients accurately, verifying demographics, insurance coverage, and required admission information.
- Collected copays and patient balances while maintaining courteous, service-focused.
- Assisted patients with admission paperwork, consent forms, and financial responsibility disclosures.
- Updated electronic health records with precise registration data and scanned supporting documents.
- Maintained compliance with HIPAA, confidentiality standards, and departmental registration procedures.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Fred’s Market
11 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
No Degree
Skills
Developing Spanish vocabulary and conversational comprehension
Willingness to communicate with Spanish-speaking families and coworkers
Certification
- First Aid CPR/ AED certified
Languages
Spanish
Limited Working
Timeline
Preschool Teacher
FWC Preschool
07.2025 - CurrentRead More
Patient Access Representative
Lakeland Regional Health Medical Center
01.2024 - 07.2025Read More
Fred’s Market
Server
02.2023 - 01.2024Read More
Lakeland Senior High School
No Degree
Read More