Heaven Troche
Hopewell Junction
Summary
Dynamic HR Specialist with a proven track record at the New York Army National Guard, specializing in enhancing operational efficiency and fostering professional growth. Expert in HR policies and mentoring, with a knack for streamlining processes and improving team proficiency. Achieved significant improvements in personnel record accuracy and benefits administration.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
New York Army National Guard
Camp Smith, NY
12.2017 - 08.2024
- Oversaw and updated a database of 204 personnel records, ensuring 100% compliance with company policies and regulatory standards through meticulous data verification and management.
- Administered employee benefits by streamlining processes and implementing efficient recordkeeping practices, ensuring all enrollments and claims were processed accurately and within deadlines.
- Led quarterly HR audits in collaboration with Senior Management, reviewing personnel files, payroll, and benefit enrollments, achieving 100% data accuracy and regulatory compliance.
- Streamlined onboarding processes for new hires by creating standardized workflows and orientation sessions, reducing onboarding time by 25%, and accelerating integration into company culture.
- Served as an Equal Opportunity Leader, overseeing the implementation of diversity and inclusion training initiatives that increased awareness and adherence to equal opportunity practices across the largest engineering company in the New York Army National Guard.
- Executed a streamlined medical records management system, accurately filing, organizing, and scanning over 1,000 documents monthly, reducing retrieval time by 20% and ensuring full compliance with HIPAA regulations.
- Facilitated seamless communication with multidisciplinary healthcare teams, ensuring timely updates and contributing to improved patient outcomes and coordinated line-of-duty processing.
- Supported billing and coding operations by managing insurance claims and patient invoices for a caseload of 10 patients weekly, reducing claim rejections through accurate ICD-10 coding and thorough documentation.
Assistant Operations NCO
New York National Guard
Camp Smith, New York
07.2014 - 12.2017
- Cultivated an inclusive and collaborative work environment for 4 cross-functional teams, enhancing productivity and contributing to the on-time delivery of 10 major projects.
- Increased operational efficiency by standardizing workflows and integrating best practices, reducing processing times, and minimizing errors.
- Delivered comprehensive administrative support to Senior Management and 55 staff members, ensuring 100% on-time task completion and strict adherence to policy guidelines.
- Conducted 90-day inspections of facilities and equipment, pinpointing areas for improvement and implementing corrective actions, resulting in a 20% reduction in security violations.
- Supported disaster response initiatives by coordinating with 3 civilian agencies, resulting in a faster and more effective response time and improved community safety outcomes.
- Implemented risk management strategies to minimize potential hazards during missions, prioritizing safety while maintaining optimal performance.
- Produced and presented monthly investigative reports and briefings for 5 major units of over 10,000 personnel, contributing to enhanced organizational transparency and accountability of training.
Education
Bachelor of Science - Social Sciences
Excelsior College
Albany, NY07-2024
Bachelor of Science - Nursing
Mount Saint Mary College
Newburgh, NY05-2028
Skills
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Equal Opportunity Leader
- Compensation and benefits
- HR software proficiency
- HR information systems
- Payroll Management
- Grievance handling and redressal
- Clinical documentation
- Case management
Certification
- Certified Basic Life Support Provider, American Heart Association - 2025
Timeline
Human Resources Specialist
New York Army National Guard
12.2017 - 08.2024
Assistant Operations NCO
New York National Guard
07.2014 - 12.2017
Bachelor of Science - Social Sciences
Excelsior College
Bachelor of Science - Nursing
Mount Saint Mary College