Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heaven Vanderbilt

Stafford,Va

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

5
5
years of professional experience

Work History

PATIENT ACCESS TRAINER

MEMORIAL HERMANN SYSTEM
02.2024 - Current
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

FINANCIAL COUNSELOR

MEMORIAL HERMANN HEALTH SYSTEM
06.2023 - Current
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Streamlined insurance verification processes for increased efficiency and reduced errors.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Managed sensitive case files, maintaining confidentiality and strict adherence to privacy laws.

PATIENT ACCESS REPRESENTATIVE III

MEMORIAL HERMANN HEALTH SYSTEM
06.2023 - Current
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.
  • Provided compassionate assistance during challenging situations, helping patients navigate complex medical systems more easily.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

DATA ENTRY CLERK (INFORMATION TECHNOLOGY)

KLEIN INDEPENDENT SCHOOL DISTRICT
05.2021 - 06.2023
  • Kept up to date with the latest advancements in information technology systems and applications, which included Tipweb, swor, and Klein dashboard
  • Sorted through over 800 documents and implemented an organized filing process
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Streamlined workflow through automation techniques, which reduced manual input time and minimized the potential for human error
  • Regularly updated records to ensure the relevancy and accuracy of information, thereby improving database integrity
  • Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Collaborated with the IT department to troubleshoot software issues, leading to a more stable data entry environment
  • Consistently met or exceeded deadlines while maintaining high-quality work output, which reduced turnaround time for projects.

PATIENT ACCESS SPECIALIST (HYBRID/REMOTE)

HARRIS HEALTH SYSTEM
06.2021 - 02.2022
  • Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite care delivery.
  • Expedited appointment scheduling by maintaining an organized system and responding promptly to inquiries.
  • Ensured compliance with HIPAA regulations by safeguarding sensitive patient information at all times.
  • Managed high volume of inbound calls while maintaining courteous demeanor under pressure.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

PROGRAM ASSISTANT

MARINE CORPS COMMUNITY SERVICES
01.2019 - 09.2020
  • Maintains records of program participation, prepares daily reports, and ensures adherence to DoD and local guidelines for participant care, supervision, oversight, and accountability
  • Increased the program's effectiveness by simplifying processes and implementing time-saving techniques
  • Enhanced participant satisfaction by regularly obtaining feedback and making necessary modifications
  • Oversees office procedures, correspondence, filing systems, and supply requests, and supervises clerical duties
  • Completes training requirements utilizing approved training courses from the Department of Defense (DoD) and the Office of the Secretary of Defense
  • Participates in program evaluations as needed
  • Helps achieve and maintain DoD certification and national accreditation when appropriate
  • Ensures compliance with DoD CYPs laws, policies, and regulations
  • Administers medications and basic care items to participants following prescribed procedures and CYP medical directives
  • Observe program participants for any symptoms that may indicate illness, abuse, or neglect and report them as directed
  • Note any special instructions given by parents
  • Ensures that participants depart with an authorized person as per written parental instructions
  • Interacts with participants using appropriate development techniques and guidance as provided by supervisors and Training and Curriculum Specialists
  • Maintains professional interactions with staff members, parents, and local installation command personnel.
  • Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problem solving.

Education

MBA - Health Administration

LAMAR UNVERISTY
Beaumont, TX
12.2026

Bachelor of Science - Health Administration

SAM HOUSTON STATE UNIVERSITY
Huntsville, TX
12.2023

Associate of Applied Science - Mathematics

LONE STAR COLLEGE SYSTEM
Houston, TX
05.2021

Skills

  • Course Development
  • Case Management
  • Curriculum Planning
  • Medical terminology knowledge
  • Appointment Scheduling
  • Data entry proficiency
  • Documentation accuracy
  • Proficient in Transunion & Epic
  • Telephone Etiquette
  • Meticulous attention to detail
  • Critical thinking abilities
  • Intrusion Detection

Accomplishments

  • Tulip Award Nominee 2024 - TULIP stands for Thoughtful, Unforgettable, Lasting Impact on Patient Care.
  • Recognition: You Got Caring Award 2024 - When obtaining consent and speaking with patients, we strive to deliver exceptional service, going above and beyond to ensure their satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

PATIENT ACCESS TRAINER

MEMORIAL HERMANN SYSTEM
02.2024 - Current

FINANCIAL COUNSELOR

MEMORIAL HERMANN HEALTH SYSTEM
06.2023 - Current

PATIENT ACCESS REPRESENTATIVE III

MEMORIAL HERMANN HEALTH SYSTEM
06.2023 - Current

PATIENT ACCESS SPECIALIST (HYBRID/REMOTE)

HARRIS HEALTH SYSTEM
06.2021 - 02.2022

DATA ENTRY CLERK (INFORMATION TECHNOLOGY)

KLEIN INDEPENDENT SCHOOL DISTRICT
05.2021 - 06.2023

PROGRAM ASSISTANT

MARINE CORPS COMMUNITY SERVICES
01.2019 - 09.2020

MBA - Health Administration

LAMAR UNVERISTY

Bachelor of Science - Health Administration

SAM HOUSTON STATE UNIVERSITY

Associate of Applied Science - Mathematics

LONE STAR COLLEGE SYSTEM

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