Heaven Ware
Citrus Heights,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail/customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Host/Customer Service Representative
Folsom Ranch Veterinary Hospital & Urgent Care
Folsom , CA
06.2024 - 08.2024
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Greeted clients and their pets upon arrival at the clinic.
- Processed payments from clients, including cash, credit cards, and care credit.
- Filed medical records in an organized manner for easy access when needed.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Straightened up waiting room to maintain neat and organized space.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Beauty Advisor
L'Occitane En Provence
Roseville, CA
12.2019 - 06.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Hostess
Oz Korean Bbq
Sacramento
12.2018 - 01.2020
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
No Degree - General Studies
American River College
Sacramento, CA08-2025
High School Diploma -
Del Campo High School
Fair Oaks, CA06.2015
Skills
- Customer Service
- Team Collaboration
- Organization and Multitasking
- Relationship Building and Management
- Flexibility and Adaptability
- Interpersonal skills
- Problem-solving abilities
- Effective communication
- Computer Proficiency
- Appointment Scheduling
- Compassionate Care
Timeline
Host/Customer Service Representative
Folsom Ranch Veterinary Hospital & Urgent Care
06.2024 - 08.2024
Beauty Advisor
L'Occitane En Provence
12.2019 - 06.2024
Hostess
Oz Korean Bbq
12.2018 - 01.2020
No Degree - General Studies
American River College
High School Diploma -
Del Campo High School
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