Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Weaver

Apison,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Ameritrust Financial
04.2023 - 06.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.

Front End Associate

Cabelas
02.2015 - 09.2015
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.

Team Lead

Home Sweet Home Cleaning
05.2009 - 01.2015
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Adhered to professional house cleaning checklist.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Exceeded client expectations to garner future services.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Sanitized apartments after move-out or prior to move-in.
  • Collected payment for services rendered and provided client with billing receipts.
  • Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Informed and sold clients on additional services.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Education

Associate of Science - Business Administration And Management

Chattanooga State Community College
Chattanooga,TN
05.2023

Skills

  • POS Systems Operations
  • Organizational Structuring
  • Work Planning and Prioritization
  • Sales Expertise
  • Inventory Control
  • Customer Inquiry Response
  • Cash Auditing
  • Records Maintenance
  • Billing
  • Desktops, Laptops and Mobile Devices
  • Database Management
  • Time Management
  • Customer Service Management
  • Verbal and Written Communication
  • Transaction Processing
  • Records Organization and Management
  • Mathematical Calculation and Reasoning
  • Customer Relations
  • Customer Experience
  • Answering Customer Questions
  • Store Opening and Closing
  • Google Drive
  • Attention to Detail
  • Adaptability and Dependability

Timeline

Assistant Store Manager

Ameritrust Financial
04.2023 - 06.2023

Front End Associate

Cabelas
02.2015 - 09.2015

Team Lead

Home Sweet Home Cleaning
05.2009 - 01.2015

Associate of Science - Business Administration And Management

Chattanooga State Community College

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Heaven Weaver