Heaven Weinhold

Manager on duty and main key holder. Attends escalated customer service needs. Monitors staff on duty ensuring they know their responsibilities & follow the (TRUE) values. Conduct interviews for potential employees & train new hires. Process payroll, create & update schedules. Open/closed registers & complete daily deposits. Responsible for new store display setups.

• Educated staff on strategies for handling difficult customers and challenging situations.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Trained team members in successful strategies to meet operational and sales targets.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Planned sequence of operations and established schedule.
• Prepared, calibrated, and monitored production levels to achieve targets.

Oversaw the entire front end. Handled all customer service needs, including returns and payments. Monitored other employees ensuring they knew their projects and tasks, break times and took part in daily "check ins" at the start of their shifts.

Changed the lives of women who no longer believed in themselves mentally and physically. Introduced healthy habits as well as routines to get them back on track. Lead women of all ages and body types to change for the better and for themselves. Utilized leadership skills while teaching classes as well as one-on-one lessons.

• Trained clients during strength training, cardio vascular exercise, and stretching.
• Demonstrated proper technique for exercises to avoid injuries.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Designed specific workout systems for individual clients based on performance ability.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Promoted safe and inclusive environment for club clients and members.
• Encouraged participants to stay motivated and reach fitness goals.

• Called patients to schedule appointments, contacted insurance companies, handled payment information
• Registered new patients and validated their treatment plans
• Made use of organization skills to set up all exam rooms as well as the reception area every morning
• Routinely cleaned out & reorganized new files to keep everything pristine & functional in the office
• Maintained a stress free & healthy working environment for patients as well as fellow employees.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Provided excellent customer service to create positive experiences and build patient trust.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Managed office bookkeeping with insurance billing and patient payments.