Heaven Wheeler
Pensacola,FL
Summary
As a proven leader with a track record of enhancing customer satisfaction within the multiple leadership oppurtunities starting at a young age, these advances were benefical to the team as well as myself by learning how to implement effective communication and conflict resolution strategies. Skilled in cash handling and customer service management, I have demonstrated through innovative problem-solving and decision-making that my skillset is unmatched and moldable. Since achieving significant improvements in team efficiency and parent/client loyalty, this allowed the busisnesses I have been apart of to begin leveraging strong verbal communication and employee training abilities for the rest of my empolyees or co-workers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Lost Pizza Co.
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Improved team efficiency by implementing effective scheduling and task delegation.
Medical leave
08.2023 - 12.2023
Started to experience severe anxiety with reoccurring extreme panic attacks. Since then I have started therapy and have multiple outlets to solve the problem when it happens again.
Cashier/Server
JL Trent's Seafood
10.2020 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Floater/Front Desk Assistant
Marcus Pointe Christain Preschool
09.2022 - 08.2023
- Answered telephone calls promptly and appropriately handled needs.
- Greeted visitors and parents/kids upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and client experience.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Handled payment and bill processing, change giving and payment collecting for accounts.
- Received, screened and routed incoming calls.
- Maintained parent/child confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Conducted regular inventory checks of office supplies, placing orders when necessary to maintain an organized workspace at all times.
Lead Two's Teacher
Gingerbread Learning Center
06.2021 - 05.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Helped with receiving phone calls and messages from parents and staff of the center to upper management when needed.
Lead Infant/Toddler Teacher
Lake Asbury Learning Center
01.2021 - 05.2021
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
Head Hostess/To-Go Server
Logan's Roadhouse
05.2020 - 10.2020
- Trained and mentored new staff members (on the hostess side) to ensure consistent service quality and adherence to restaurant policies.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
Still in Progress For My BSW - BSW
The University of West Florida
Pensacola, FL05.2026
High School Diploma -
Clay High School
Green Cove Springs, FL05.2022
Skills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Strong verbal and written communication
- Creative Problem-Solving
- Cash Handling
- Customer Service Management
Accomplishments
- First in family to complete high school with a dipolma (while also in dual enrollment and elite clubs.)
- First in family to go to college (a university.)
- Begun the mental/physical rountines to mend generational trauma and become the best verison of myself.
- Achieved multiple leadership positons from a young age by showcasing hardwork, empathy, and patience.
Certification
- 40 DCF hrs
- CPR/First Aid Certified
- Experience with POS systems
- Experience with Microsoft Word/Excel/Powerpoints
- Scheduling and Management
- Verbal Communication and Conflict Resolution
- Problem Solving Skills
Hobbies
Some of my hobbies include reading material to better grow my knowledge about a subject, frequently visiting nature like the beach, a quick hike, or touring new cities, and cooking for people I love.
Timeline
Shift Lead Supervisor
Lost Pizza Co.
12.2023 - Current
Medical leave
08.2023 - 12.2023
Floater/Front Desk Assistant
Marcus Pointe Christain Preschool
09.2022 - 08.2023
Lead Two's Teacher
Gingerbread Learning Center
06.2021 - 05.2022
Lead Infant/Toddler Teacher
Lake Asbury Learning Center
01.2021 - 05.2021
Cashier/Server
JL Trent's Seafood
10.2020 - 12.2023
Head Hostess/To-Go Server
Logan's Roadhouse
05.2020 - 10.2020
Still in Progress For My BSW - BSW
The University of West Florida
High School Diploma -
Clay High School
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