Heaven Williams
Pooler,GA
Summary
Adaptable professional with a proven track record at Longhorn Steakhouse, excelling in high-pressure environments and enhancing customer satisfaction through exceptional service and team collaboration. Skilled in POS software and effective multitasking, I significantly contributed to optimizing seating arrangements and improving team efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Longhorn Steakhouse
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Team Member
Chick-fil-A
03.2024 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
Host
Del Sur
12.2022 - 10.2023
- Managed reservations to optimize seating and minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
New Hampstead
Bloomingdale, GA05.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Server support
- Telephone reception
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Customer engagement
- Verbal and written communication
- Takeout order processing
- Food allergy awareness
- Greeting guests
- Effective multitasking
- Cleaning and sanitation
- Food running
- Table bussing
- Safe food handling
- Complaint handling
- Positive and professional
- Flexible and adaptable
Accomplishments
Completed two months of basic training and four months of AIT training in the military
Certification
Completion of Indivual advanced training for 92A MOS (automated logistics specialist)
Timeline
Host
Longhorn Steakhouse
06.2024 - Current
Team Member
Chick-fil-A
03.2024 - 09.2024
Host
Del Sur
12.2022 - 10.2023
New Hampstead
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