Heaven Williams
Lavon,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Tom Thumb Food Stores. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing point of sale operations and collaborating with team members to maintain a high standard of service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier
Tom Thumb Food Stores
Rockwall, TX
10.2024 - 06.2025
- As a cashier at Tom Thumb, I gained hands-on experience in retail and customer service in a fast-paced grocery store environment. My primary responsibilities included accurately scanning and bagging items, processing various forms of payment, handling returns, and providing friendly, efficient service to customers. I developed strong communication and interpersonal skills by assisting shoppers with questions, resolving issues at checkout, and creating a positive work experience.
- Working closely with team members and store management, I learned the importance of teamwork, reliability, and maintaining a clean, professional work area. This experience helped me build a solid foundation in customer service and retail operations.
Barista
Starbucks
Rockwall, TX
10.2024 - 06.2025
- As a barista at Starbucks, I developed strong customer service skills while working in a fast-paced, team-oriented environment. My responsibilities include preparing a wide variety of handcrafted beverages, operating the cash register, maintaining cleanliness and organization in the store, and ensuring each customer receives a welcoming and personalized experience.
- I became proficient in multitasking and time management, often handling multiple drink orders while engaging with customers and supporting fellow team members during busy shifts. I also gained experience in inventory handling, product knowledge. and upholding Starbucks standards for quality, efficiency, and customer satisfaction.
Team Member
Taco Bell
Little Elm, TX
03.2023 - 10.2023
- Working at Taco Bell provided valuable experience in fast food operations, customer service, and teamwork. In this role, I was responsible for taking orders, preparing food according to company standards, operating the register, and ensuring the dining and kitchen areas remained clean and organized.
Education
High School Diploma -
Community High School
Nevada, TX05-2025
Skills
- Customer service
- Cash handling
- Point of sale operations
- Inventory management
- Team collaboration
- Time management
- Communication skills
- Problem solving
- Cash register operation
- Ordering and stocking
Timeline
Cashier
Tom Thumb Food Stores
10.2024 - 06.2025
Barista
Starbucks
10.2024 - 06.2025
Team Member
Taco Bell
03.2023 - 10.2023
High School Diploma -
Community High School
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